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Acrobat double subscription

Explorer ,
Jan 16, 2023 Jan 16, 2023

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Maybe you can point to in the appropriate channel: I was wondering why I was double charged for Acrobat pro subscription, when I saw, that I made this subscription in both of my accounts. So I cancelled the subscription linked to my private account.

 

  1. How can I get refund for the double transactions?
  2. How can I avoid to be charged on early cancellation in my private account (need it only for business).

 

It would have been much more easier to upload the respective bills to the helpdesk, so this could be clarified within minutes.... the agent could not help me in this case (of course...).

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correct answers 1 Correct answer

Community Expert , Jan 16, 2023 Jan 16, 2023

@Wolfgang Alex26059042qus7 wrote:

... the agent could not help me in this case (of course...).


 

 

Hi @Wolfgang Alex26059042qus7  

 

Who did you talk to and how was the contact made? 

 

Only Customer Care can assist with billing. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

If you ca

...

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Community Expert ,
Jan 16, 2023 Jan 16, 2023

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@Wolfgang Alex26059042qus7 wrote:

... the agent could not help me in this case (of course...).


 

 

Hi @Wolfgang Alex26059042qus7  

 

Who did you talk to and how was the contact made? 

 

Only Customer Care can assist with billing. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

If you can't find out why your browser is blocking Chat, you can also send a tweet to @AdobeCare.

Do not respond to PM, as they will be from scammers. Staff has "Adobe Employee" on their badge.

~ Jane

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Explorer ,
Jan 16, 2023 Jan 16, 2023

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The auto-open chat worked like a charm, all solved, THX!

 

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Community Expert ,
Jan 16, 2023 Jan 16, 2023

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@Wolfgang Alex26059042qus7 

I'm so glad to hear you got it sorted and thanks for getting back to us! 😊

 

Cheers

Jane

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Explorer ,
Jan 16, 2023 Jan 16, 2023

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and: yes, I was already on https://helpx.adobe.com/contact.html ...

 

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