Acrobat edit window black with white block

Report · Aug 07, 2024

Acrobat (version 24.1)
Unable to use tools in edit window, it is black with a white box in the middle.
Then started freezing when opening a file.
Things I have done.
End all sessions: https://account.adobe.com/security
Uninstall acrobat.
Restart
Reinstall Acrobat.
Still experiencing the issue where I cannot edit a PDF.

Any ideas on how to fix, that is all my tricks.

Report · Oct 09, 2024

Hi @Lisa305993956kmr,

Sorry for the troubled experience and delayed response.

I'm following up to check if your issue is resolved. Are you using Acrobat on a Windows or Mac machine?

Ensure Acrobat is updated with the latest available updates. To check for pending updates, launch Acrobat > Help > Check for Updates,

If you are still experiencing this issue, please provide us with more information so we can assist you better. We would like to know the following details:

Screenshot or a video of the problem
Acrobat version installed. And Operating system and version
Since when this issue started to occur.

We aren't experiencing such an issue on our end; I tried. Once we have the above-requested details, we will try again, and if need be, we will request your assistance. We may also schedule a meeting to check on your machine for this issue.

~Tariq