Acrobat.exe Entry Point Not Found

[Wendy27674473mexx]

Several of my users are receiving this error message:

Acrobat.exe - Entry Point Not Found

The procedure entry point sqlite3_sourceid could not be located in the dynamic link library C:\Program Files|McAfee\Agent\x86\ma_database.dll.

I've uninstalled McAfee, shut down, and reinstalled.  Still get error message

[Hagen30181877a7a9]

Gleiches Problem mit Windows 11 Enterprise 22H2 und 21H2,  Acrobat Reader 2023.006.20320 64-Bit und  Acrobat Pro 64-Bit. Wir haben den Support angeschrieben.

[Abambo]

Wir haben den Support angeschrieben.

By @Hagen30181877a7a9

Wie schreibt Ihr denn den Support an? Adobe hat Chat support.

[Hagen30181877a7a9]

über die Enterrise Adminconsole

[MsELF]

Would appreciate any new update on this issue please

Similar error message:

The procedure entry point sqlite3_sourceid could not be located in the dynamic link library C:\Program Files|McAfee\Agent\ma_database.dll

Windows 10 Pro

Adobe Reader Version 2023.006.20320 64-bit

Trellix Endpoint 

[Hagen30181877a7a9]

es gibt noch nichts Neues

[Matt324409146j9w]

We are also seeing this for all of our Adobe users running with Trellix.  Any updates?

[Meenakshi Negi]

Hi Josue323144365bpb and Ninkado,

Sorry about the delay in response.

You may upload the logs on Cloud storage and share the link to the file here. We will share them with the team.

Please use the steps suggested under "Share an anonymous or the public link to file" in the following help document: https://helpx.adobe.com/acrobat/using/sharing-pdfs.html.

Thanks,

Meenakshi

[Josue323144365bpb]

I would prefer to not post a public link on this thread. Could I get a private message suggestion?

[Meenakshi Negi]

Hi Josue323144365bpb,

Sure! You may also share the link to log in the private message. 

You may initiate a private message using the envelope icon at the top right corner of this community page.

Thanks,

Meenakshi

[Josue323144365bpb]

Is there any update on this issue?

[Keester30380770da9r]

Any update?

[Salt3277130460tx]

Is there any updates?

[Matt324409146j9w]

any updates?  

[L31354605u4ld]

Any Updates on this problem?

[Hagen30181877a7a9]

Leider nein

[Hagen30181877a7a9]

leider kein Update verfügbar, wir warten dringend auf einen Fix

[Matt324409146j9w]

We are also seeing this for all of our Adobe users running with Trellix.  Any updates?

[Informática CEETA Spain]

Today I got an update 2023.006.20360 but the error keeps appearing, these are the details of the update where nothing related to this issue appears, are you sure you are seeing this problem?

23.006.20360 Optional update, Oct 17, 2023 — Acrobat-Acrobat Reader Release Notes (adobe.com)

[javier33002293hliv]

Sme here, any solution? 3 months waiting...

[sammmpu]

We are having the same issues. Seems to have happened more prevalent after the whole trellix network issues alot of people have been having... adding here for updates

[Wendy27674473mexx]

It has been 5 months and we are still having this issue.  Any updates?

[O34058212seb7B]

Does any one got ther solution to this Problem? its been more then 6 Monts now 😞

[javier33002293hliv]

Como puede ser que 5 meses con el mismo error y no lo corrigen ni trellix ni adobe. Me parece ridículo!!

Que tenemos que hacer, desinstalar trellix o adobe, cual dejo de usar?

[Informática CEETA Spain]

Hay una nueva actualización 2023.006.20380 pero que resuelve el problema, ¿algún empleado de Adobe que se pronuncie? por favor.

[Informática CEETA Spain]

Que NO resuelve el problema, perdón.