Acrobat Exits when trying to view interactive PDFs

Report · Feb 26, 2019

When trying to view an Interactive PDF with video embedded I get the following message 'This PDF cannot be viewed in Acrobat or Reader, and the application will now exit'. This only happens when I try to view a page in the PDF that has video embedded, I can view any other page in the PDF with no issues. This happens if I have created the PDF (from InDesign) or I try to open a PDF created by another person. Anyone having the same issue and any idea why this may be happening? I am on a MacBook Pro, macOS Mojave 10.14.4 Beta using the latest versions of Indesign and Acrobat DC.

Report · Feb 27, 2019

Hey Fill32,

As shared, that this problem only appears when you try to view the pdf generated from InDesign. Have you tried any other pdf that has a video embedded in it but created using Acrobat or any other pdf creator? Does it work or play the video for you?

Check the following-

Though you have mentioned that you are using the latest Acrobat DC, still we would like you to cross check the version. DC Release Notes — Release Notes for Acrobat DC Products
You can set the legacy multimedia player options under Edit > Preferences > Multimedia (legacy) if you know your preferred media player.
Open Acrobat>Edit >Preferences> check Multimedia Trust (legacy) and check what all operations are allowed under it-

For testing, disable "Protected View" under Preferences>Security (Enhanced).

Note: Changing the above security settings could pose security risks. We suggest you to turn it back On once you are done with testing.

Let us know the result.

Regards,

Akanchha

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Report · Jun 12, 2023

I know this is really old, but I just ran into this with Adobe Standard 2020 and Windows 11 22H2. I had this same issue with 3D rendering using AutoDesk PDFs. Plain old Adobe Reader would open them, but Standard would not. I went to Edit-->Preferences--> Multimedia & 3D and changed the Renderer Options-->Preferred Renderer: Software (in the drop down, mine was at DirectX 9). Reader also had "Enable playing of Multimedia and 3D content" unchecked. It then opened the file without a hitch, but I know this is for a different program so who know if it will also work in this case.