Acrobat Failed to Connect SharePoint as Browser Not Supported

[David_Yan]

I used to connect to a third-party SharePoint site / library in Acrobat. Trying to reconnect after verification on MS Authenticator, a warning window popped out from Acrobat that the browser (assume it the one used by Acrobat) was no more supported. It never prompted before.

I can still access that SharePoint site / library as normal from MS Edge and Chrome. Such error means the total failure between Acrobat with all connected / to-be-connected SharePoint for me.

Is anyone in Adobe aware of this and any suggestion please?

Thanks.

 

[Amal.]

Hi there

I hope this message finds you well.

If you are encountering issues with a work computer that is managed by your company's IT department, we recommend that you contact your IT administrator directly. They have the necessary access to submit a support ticket through the Admin console. This process ensures that your issue is promptly and effectively addressed by the dedicated support team.

Regards,

Amal

[David_Yan]

Thanks Amal. Will do.

Were you saying it could be an admin / organization-specific configuration issue rather than a product issue? I wish I could point them to the potential direction so those tickets won't be close as no solution. You know big companies.

I am not trying to find a direct judgement but possible directions only. Most appreciated.

[Tariq Ahmad Dar]

Hi @David_Yan,

Following up to check if the issue is resolved or not. 
Can you log in to that SharePoint site or library if you open the link in a browser? Have you tried setting MS Edge as the default browser and connecting the library again with Acrobat? 

~Tariq