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Acrobat Forms Fields disappear on Combine and Save As

Explorer ,
Dec 02, 2019 Dec 02, 2019

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When I 'combine' an Acrobat Form and a scanned PDF image - fields randomly dissappear from the form when I 'Save As'  - grrr

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Create PDFs , Edit and convert PDFs , PDF forms

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Adobe Employee ,
Dec 02, 2019 Dec 02, 2019

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Hi there 

 

We are sorry for the trouble. As described above the form fields disappear on combining the PDF image.

 

Would you mind sharing more information for a better understanding:

 

  • What is the workflow or steps you are doing to combine the PDFs?
  • What is the version of the application installed? To check the version of the application please use the link :https://helpx.adobe.com/acrobat/kb/identify-product-version.html
    Make sure you have the latest version.Go to Help > Check for Updates
  • Is this a behavior with a particular PDF or with all the PDF you try to combine. Try to combine different PDFs and check.

 

We are here for help, Just need more information.

 

Regards

Amal

Regards
Amal

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Explorer ,
Dec 03, 2019 Dec 03, 2019

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HI,

 

I'm using 2019.021.20056

 

All I do is run the combine, and then do a 'Save As' and the fields dissappear !! 

 

BeforeBeforeBeforeAfterAfter

 

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Adobe Employee ,
Dec 03, 2019 Dec 03, 2019

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Hi there 

 

Thanks for sharing the screenshots, could you please share the sample file with us through private message for further investigation.

 

Please click on the message icon on the top right corner of the screen to start the private message.

 

Regards

Amal

Regards
Amal

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Explorer ,
Dec 05, 2019 Dec 05, 2019

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There is nowhere to attach a file?

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Adobe Employee ,
Dec 05, 2019 Dec 05, 2019

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Hi there 

 

We are sorry for the delay in response.

 

Please upload the file to document cloud here (https://documentcloud.adobe.com/) generate the link and share the link with us for further investigation.

 

Regards

Amal

Regards
Amal

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Explorer ,
Dec 06, 2019 Dec 06, 2019

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Explorer ,
Dec 06, 2019 Dec 06, 2019

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OK - so when I view the combined doc up in the browser I can see all the fields..  But when I open it in Acrobat the fields are missing!!

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Community Expert ,
Dec 06, 2019 Dec 06, 2019

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What happens when you combine the form with a other file?

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Explorer ,
Dec 06, 2019 Dec 06, 2019

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Explorer ,
Dec 10, 2019 Dec 10, 2019

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No solution yet.

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Explorer ,
Dec 10, 2019 Dec 10, 2019

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No matter what I do the same issues exists...

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Community Expert ,
Dec 10, 2019 Dec 10, 2019

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There is something wrong with the form. How have you created the form?

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Explorer ,
Dec 10, 2019 Dec 10, 2019

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Using Adobe Acrobat

 

all my other forms are fine...

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Adobe Employee ,
Dec 16, 2019 Dec 16, 2019

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Hi there,

 

we are sorry for the delay in response. 

 

A new version of the Adobe Acrobat /Reader dc got rolled out version 19.21.20058. Please update the application to the new version available go to Help > Check for Updates. and see if that helps

 

For more information about the release please use the help link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes

 

Regards

Amal   

Regards
Amal

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Explorer ,
Jan 16, 2020 Jan 16, 2020

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Problem still exists - any solutions yet??

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Community Expert ,
Jan 16, 2020 Jan 16, 2020

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Re-create the form.

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Explorer ,
Jan 16, 2020 Jan 16, 2020

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This is a new form - basic form created in Word then updated in Acrobat...

 

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Explorer ,
Jan 16, 2020 Jan 16, 2020

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Form is fine in the preview window - if that helps??

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Explorer ,
Jan 16, 2020 Jan 16, 2020

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Only occurs if i 'Combine the form' with a Scanned PDF IMAGE??

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Explorer ,
Jan 19, 2020 Jan 19, 2020

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Also - if i use an online service to 'Combine' it works fine....  ??  Stumped!!

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Community Expert ,
Jan 21, 2020 Jan 21, 2020

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Install the updates for Acrobat DC.

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Adobe Employee ,
Jan 21, 2020 Jan 21, 2020

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Hi there

 

We are sorry for the delay in response. We tried to reproduce the issue at our end and its working fine.

 

Please make sure you have the latest version of Acrobat DC 19.21.20061. Go to Help > Check for Updates. You may also 

manually download the patch using the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

If it still doesn't work, please try repairing the installation (For Windows only) Go to Help > Repair Installation.

 

If it still doesn't work, please try the following steps:

 

 

Let us know how it goes

 

Regards

Amal

 

Regards
Amal

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Explorer ,
Jan 21, 2020 Jan 21, 2020

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Please make sure you have the latest version of Acrobat DC 19.21.20061

I am on Version Acrobat DC 19.21.20061.33636

 

I repaired the installation - It still dosn't work.

 

I removed the application using the Acrobat Cleaner Tool

I rebooted

I  reinstalled the application and rebooted.

 

It still doesn't work....

 

I sent you the 3 files so so can check them??

 

Cheers Mike

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Adobe Employee ,
Jan 22, 2020 Jan 22, 2020

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Hi,

 

Thank you for trying the suggestions. As the problem still persists, please create a new test user profile with full admin rights and try using the application there and check for the issue.

 

If it still doesn't work, please use the procmon tool (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon) to collect the logs. open the procmon tool and then reproduce the issue and collect the logs. Share the logs with us in private message for further testing. Please click on the message icon on the top right corner of the screen to start the private message.

 

Regards

Amal

Regards
Amal

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