Acrobat freezes continually when making text selections in Comments mode

Explorer ,
Jun 18, 2022 Jun 18, 2022

Copy link to clipboard

Copied

M-1 MacBook Pro, 16GB RAM, macOS 11.6.7 (20G630). Adobe Acrobat DC 22.001.20112 continually freezes when I'm making text selections using commenting tools.

 

I'm having this problem with files from more than one client. Source is INDD. Typically, this occurs when the text selection crosses a line-break boundary.

 

I'm proofing files and have to start over continually because the app freeze prevents me from saving the work.

TOPICS
Crash or freeze

Views

41

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 20, 2022 Jun 20, 2022

Copy link to clipboard

Copied

Hi Nancy

 

Hope you are doing well and sorry to hear that.

 

Is this an issue with a particular PDF file created from INDD? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and check.

 

Also, update the application to the recent version 22.1.20142 from the help menu > check for updates and reboot the computer once.

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that works.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 21, 2022 Jun 21, 2022

Copy link to clipboard

Copied

Why don't Acrobat updates show up in the CC app with all the others? "Get all" apparently means "Get most." 😞

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 22, 2022 Jun 22, 2022

Copy link to clipboard

Copied

LATEST

Hi there

 

We are sorry to hear that. You may try to download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works for you.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines