Acrobat freezing on combining files

[rachelcenter]

I scanned some pages. I have them on my deskop as .jpeg files. When I go into Acrobat and choose combine multiple files into a singl PDF, the blue bar gets stuck on "checking for security settings" and i get the spinning rainbow wheel of death. can adobe please fix this???? I think I had this same issue MONTHS ago

if i take the jpgs and convert them to PDFs and then try "combine", it works fine. The issue is trying to combine multiple jpgs into a pdf.

[EmDasher]

I think you're just delaying instead of giving customers a refund for a defective product.  You have a monopoly in this market and it's why you can get away with this. 

[Magnus34913417adjo]

I am also experiencing this issue. What makes it worse is that I cannot exit the program with any cursor actions or key commands if this happens while Acrobat is in full-screen. The only way to close it is to turn off my laptop.

Very frustrating when my classes require certain assignments to be submitted as combined JPEG files.

[Amal.]

Hi @Magnus34913417adjo 

Hope you are doing well.

Would you mind sharing more details as below:

• please check if issue is still reproducible on latest release version 23.08.20533. Go to Help > check for updates and reboot the computer once.
• What is the OS version you are using?
• If the issue is reproducible with specific jpegs? Please share those jpegs.
• Please check with protected mode on/off. Go to Preferences (Ctrl,Cmd + K) > Enhanced Security > Uncheck 'Enable protected mode at startup' > click OK and reboot the computer.
  Note: Please turn on the security after testing to avoid any security risk.
• Please share a small video recording of the steps and the issue for more clarity.

~Amal

[rachelcenter]

"If the issue is reproducible with specific jpegs? Please share those jpegs." adobe already remoted in months ago and fixed it. but it was any ole jpg.

[heber33376450jww2]

Did Adobe give you a solution? have the same problem, using windows...

[rachelcenter]

i had adobe remote into my computer to fix it for me. (twice on 2 separate occasions I believe)

[heber33376450jww2]

Wow, i guess the solution has to be like that.  How did you get in contact with them? I looked and it always refer me  to "Adobe Comunity" Thanks

[rachelcenter]

go to their website https://helpx.adobe.com/contact.html and in bottom right hand corner, click the bubble button and tell them the issue and tell them you need to speak with a live tech rep

[rachelcenter]

it'll start you off with a live virtual assistant. tell virtual assistant you need someone to remote in to fix your acrobat

[heber33376450jww2]

I'll try the virtual assitant, Thank you!

[Grupet_69]

Still not fixed!!! 
This is getting REALLY annoying.

[Abambo]

Still not fixed!!! 
This is getting REALLY annoying.

By @Grupet_69

This looks strongly like a specific problem with the Mac. It is not a general issue of Acrobat (both macOS and Windows). The “checking for security settings” could be an indication, that you need to change “some” settings “somewhere”.

Start here: https://community.adobe.com/t5/acrobat-discussions/acrobat-freezing-on-combining-files/m-p/13670082#...