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Acrobat freezing on mac OS 11.5

Explorer ,
Aug 28, 2021 Aug 28, 2021

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I am working on a macbook pro (apple chip) OS 11.5.5 using Adobe Acrobat DC version 21.005.20058

 

For over a year now (even when I was using an older intel-chip macbookpro with OS 11.4) I have had a problem with Adobe Acrobat when I open complex PDF files. In my case these are PDFs of architectural files with complex drawings and text comments but are only about 5-10mb in size. The file takes a while to open but then, if I try to zoom in on the page, I get the whirling lolipop and the software freezes. If I open the same file with the Preview app, I can view it and zoom in it with no problem at all.

 

I had hoped that my recent upgrade to the Apple-chip macbookpro and OS 11.5 would resolve this issue but it hasn't. Why would Preview do a better job of viewing PDFs than Acrobat which is supposed to be made for that purpose specifaclly?

 

Any idea how to fix this problem?

 

Thank you

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Crash or freeze

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Adobe Community Professional ,
Aug 29, 2021 Aug 29, 2021

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> Why would Preview do a better job of viewing PDFs than Acrobat which is supposed to be made for that purpose specifaclly?

 

It does not. In fact, Preview is a terrible PDF viewer. It corrupts PDF files (especially those with form fields), just by opening it. And anyway, as an Apply application it can be built in a much more optimized way for the OS than third-party applications can.

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