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Acrobat Freezing Up with Strange Gray Box

New Here ,
Mar 14, 2024 Mar 14, 2024

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With the recent update of Acrobat, every .pdf I open launches like normal and then about 5 seconds after opening, the screen gray's out and a box pops up.  Doesn't seem to be frozen, just sits like this and I can't do anything.  Have to force quit.  Uninstalled, reinstalled multiple times.  Need help!  I use (used to any way) Acrobat every day!Screenshot 2024-03-14 at 9.39.30 AM.png

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Crash or freeze , General troubleshooting , Modern Acrobat

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Community Expert ,
Mar 17, 2024 Mar 17, 2024

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Did you also run AcroCleaner AcroCleaner — Acrobat Desktop Tools and Utilities after uninstalling the software? Also for the re-install: download a fresh copy of Acrobat. Download Acrobat installer for Enterprise term or VIP license 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 01, 2024 Apr 01, 2024

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I am having a very similar issue that started around the same timeframe. Any place a logo is supposed to go or a signature is supposed to be pictured, there is a gray box. I have updated my computer, Adobe, and tried to repair the installation. 

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New Here ,
Apr 01, 2024 Apr 01, 2024

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LATEST

I'm not sure how I fixed it, but Acrobat seems to be working now. I
uninstalled and reinstalled a couple of times and now the gray box is
gone. Maybe it's as simple as that? Maybe there was a bug and it's fixed
now? Sorry I'm not more helpful.

--
Drew 
[PII removed by moderator]


Peppershock Media, a hybrid agency.
Fresh Marketing Strategy + Creative Production Services.

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