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Acrobat gets stuck after moving window to other monitor

Participant ,
Apr 09, 2024 Apr 09, 2024

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Hi,

I am using Acrobat Pro 2024.001.20643 under macOS 10.15.7

I use an Imac with a second monitor.

Usually I use Acrobat on the second monitor.

Now I opened a PDF file with a drawing in Acrobat and moved the Acrobat window from the second monitor to the Imac. When I do this, Acrobat gets repeatedly stuck in a loop, where I see the apple "beach ball" for about 10 seconds, then it disappears for about two seconds, then it appears again. This never ends. When I move the window back to the second monitor, it takes some time, then it works again.

Seems to me like yet another bug in this never ending story of bugs since last year's updates...

You would think, just viewing PDFs shouldn't be so hard, but to the new acrobat, it is.

(of course I keep the "new experience" disabled, since it's not usable)

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General troubleshooting , PDF

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Adobe Employee ,
Apr 16, 2024 Apr 16, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please update the application to the recent version 24.02.20687 from the help menu > check for updates and reboot the computer once.

 

Also, go through the troubleshooting steps provided here https://adobe.ly/4aDvRyw

 

~Amal

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