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Acrobat gives connection error while all other creative suite apps open

New Here ,
May 12, 2021 May 12, 2021

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I have logged in and logged out of Creative Suite. I have restarted my computer and then logged out and back in. All other Creative Suite Apps work. Any ideas? Screen Shot 2021-05-12 at 8.08.56 AM.png

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Edit and convert PDFs, Print and prepress

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Adobe Employee ,
May 12, 2021 May 12, 2021

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Hi Msarpa

 

Hope you are doing well and sorry for the trouble. As described you are getting connection problem with Adobe Acrobat

 

Please check your connection with Adobe server and try to reset the host file as described in the help page https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and see if that works

 

If it doesn't work, please create a new test user profile in Windows with full admin rights or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

 

 

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