Acrobat hangs on Applying Redaction

[Ben29508100r085]

After selecting redactions and pressing the apply button a small grey windows with a blue spinning circle appears indefininately.

If I click on the window it makes the standard windows error noise. I have found pressing escape goes back to allowing redactions to be selected but they have not applied.

I have restarted, reinstalled and repaired the application and the issue persists.

I have replicated this fault across two different machines, with different users.

I last used this feature successfully around 2 months ago.

[Ben29508100r085]

Hi @Amal. 

@nything a bit more solid than "a future update".

Adobe is a software company that charges a lot of money for its tools, and if its broken I'd hope you were going to fix it at some point.

If my car was rattling and i took it to the garage and they said "we'll fix it at some point when we can be bothered" would that be acceptable to not know when you would be able to use your car again?

If you cant provide a date, could you please provide contact details and who we can escalate this matter to as a complaint?

"Thanks for your time and patience"

[defaultuzot5jnydnvp]

This is a critical fault and needs addressing as a matter of urgency.  I have files I need to suply to a European regulator with an urgent deadline.  I am unable to apply the redactions to the files and nor can my colleagues.  This is critical.  Is there a way to roll back to an earlier version of Adobe Pro?

[31795588n44s.]

I am posting to report our organisation is also having these issues, so that we can be informed of any progress made on this issue.

[Gareth31796861is6a]

I am also posting as I am having the same problem

[Gareth31796861is6a · Accepted solution]

Found this workaround that works!

https://community.adobe.com/t5/acrobat-discussions/acrobat-won-t-apply-redactions/td-p/13741933

[Ben29508100r085]

Thanks for cross posting this, can confirm it works, and is simpler than the current workaround that I was using.

[digirage]

Thanks for this.  Very poor show that after several months Adobe have not resolved this or kept in good contact. 

[Swaith]

I have had this same issue on and off, and it appears to be something they either can't or won't fix as needed. I wonder what is actually causing the hang. It used to work without issue. I will try the workaround. 

Thanks everyone 

[Amal.]

Hi there

Our engineering team is aware of the issue and working on it.

The fix will be available in the upcoming updates.

Thanks for your time and patience so far.

~Amal

[Brian5CB6]

Adobe and Amal have been working on this way to long.  We really need the solution and fix considering the amount of money we pay.