Acrobat hangs when adding signatures

[brendanB82B]

Whenever I try to create a new signature Acrobat hangs up on a dimmed window. I have attempted the following with no success:

• Uninstall/reinstall acrobat and creative cloud applications
• Deleted signature files in ~/Library/Application Support/Adobe/Acrobat/DC/Security
• Disabled "new acrobat" UI
• Disabled enhanced security
• Disabled protected mode at startup

I am running a new install of Acrobat on an M4 Pro Macbook Pro MacOS Sequoia 15.4 Beta (24E5206s). I would appreciate some help on how to resolve this. I atteched logs and a breif recording on the issue. Thanks!

[Amal. · Accepted solution]

Hi there

Hope you are doing well and thanks for reaching out.

We're currently in the process of testing and optimizing our latest apps to run on macOS 15 Sequoia. We recommend that you check the system requirements of your Adobe apps for the latest information on compatibility with operating systems and hardware.

For more information, please check the help page (https://adobe.ly/41qPZk4)

[NewstartFinancialsolution]

I have the same issue across all my macs (M3 macbook pro, Mac studio Ultra and Macmini M2) - I have uninstalled and reinstalled and still happening. 

[r_bhardwaj]

Thank you, brendanB82B, for reporting this issue. We were able to reproduce it on our end. It appears to be specific to the latest macOS 15.4 beta version. We have raised a ticket with Apple and will keep you posted for updates on any progress.

[Brian34218954y84z]

It has not been fixed in the latest beta released today. 

Version 15.4 Beta (24E5222f)

[Amal. · Accepted solution]

Hi there

Hope you are doing well and thanks for reaching out.

We're currently in the process of testing and optimizing our latest apps to run on macOS 15 Sequoia. We recommend that you check the system requirements of your Adobe apps for the latest information on compatibility with operating systems and hardware.

For more information, please check the help page (https://adobe.ly/41qPZk4)

[Brian_Frustaglio6963]

Adobe has always sucked and unfortanetly it probalby always will. They have great ideas, they just cant execute them. Nothing but errors and lock ups. I believe thier engineers are the leftovers from top notch tech companys.

[brendanB82B · Accepted solution]

I just installed beta 2 and acrobat is working as expected now!

[NewstartFinancialsolution]

I have updated to beta 2 and mine is working now finally.