Acrobat hangs when scanning

[danw42365919]

Running Adobe version 2025.001.20476 for Mac on iMac OS Sonoma 14.7.4 with Brother DCPL-2550DW Printer/Scanner

File > Create > PDF from Scanner

Custom Scan window opens; select Scanner; check optimize image; create new pdf; check recognize text (OCR)

Click Scan button

New window opens - nothing appears - see attached photo - program doesn't respond - have to force quit to exit program.

Printer drivers and utilities are up to date.

Uninstalled, rebooted and reinstalled Adobe. Uninstalled, have not reinstalled Adobe Reader and InDesign. Scanning issue persists. Originally presented itself following a three hour power outage.

At this point, I am out of ideas on how to fix the problem.  Does anyone have any ideas?

Thanks in advance.

[AnandSri]

Hello @leighr

The fix was not included with this build; the product team is still working on the root cause and the fix. We'll share the update here once it is available.

Thanks for your cooperation.

Regards,

Anand Sri.

[tanzblume]

Bad news. The new update doesn't fix it.

Processor: Apple M1

Build: 25.1.20937.0

AGM: 7.1.19

CoolType: 10.0.7

JP2K: 4.0.2.54782

[gary_sc]

I strongly encourage you to scan with your scanner's software. Then open those individual files in Acrobat. If you save the files as TIF documents, Acrobat will automatically OCR them. If you save them as JPG, PDF, or other formats, you have to tell Acrobat to do the OCR process manually. When you open more than one document in Acrobat, it will ask you if you want to combine them into one document or into individual documents. Click the right answer.

BTW, If you have no problem doing the scan with your scanner's software, the problem is with Acrobat, not the scanner's software.

[kevin_9075 · Accepted solution]

This resolved the issue for me:

Reset Acrobat Preferences:

• Quit Acrobat.
• Navigate to ~/Library/Preferences in Finder (Go > Go to Folder).
• Delete com.adobe.Acrobat.Pro.plist and restart Acrobat.

Hope this helps.

[tanzblume]

@kevin_9075 you saved my life.

I’ve tried everything: a clean install, clearing out caches and preferences. So, I’ve stopped trying it again.

It works! Thanks a bunch.