Acrobat hangs when scanning

Report · May 22, 2025

Running Adobe version 2025.001.20476 for Mac on iMac OS Sonoma 14.7.4 with Brother DCPL-2550DW Printer/Scanner

File > Create > PDF from Scanner

Custom Scan window opens; select Scanner; check optimize image; create new pdf; check recognize text (OCR)

Click Scan button

New window opens - nothing appears - see attached photo - program doesn't respond - have to force quit to exit program.

Printer drivers and utilities are up to date.

Uninstalled, rebooted and reinstalled Adobe. Uninstalled, have not reinstalled Adobe Reader and InDesign. Scanning issue persists. Originally presented itself following a three hour power outage.

At this point, I am out of ideas on how to fix the problem. Does anyone have any ideas?

Thanks in advance.

Report · Nov 14, 2025

Hello @leighr

The fix was not included with this build; the product team is still working on the root cause and the fix. We'll share the update here once it is available.

Thanks for your cooperation.

Regards,

Anand Sri.