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Acrobat has encountered a problem when I tried to edit text

New Here ,
Jun 25, 2024 Jun 25, 2024

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Whenever I tried to use the edit text function, an error message showed up saying 'Acrobat has encountered a problem.  Some features may not work as expected.  Try repair to fix the issue.

 

Needless to say, the repair didnt work, the suggestions given in https://helpx.adobe.com/acrobat/kb/acrocef-rdrcef-errors.html didnt work and re-install didnt work.

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Edit and convert PDFs

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New Here ,
Jun 25, 2024 Jun 25, 2024

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Just a quick thought but what software version do you use? Is it the newest updated one? Perhaps, you could try to dial back and move one version back? I remember a similar situation with NVIDIA drivers once. Right after the update, I couldn't start Cyberpunk 2077 and I simply had to uninstall the newest driver. Would you be willing to try that?

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New Here ,
Jul 02, 2024 Jul 02, 2024

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Did you solve the issue? I have the same problem, would like to chceck if there is any resolution here.

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Adobe Employee ,
Jul 09, 2024 Jul 09, 2024

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Hi Antony32496403dsxy, and Radovan38377889s2z8,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please try reinstalling the application using the steps suggested here:

-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

If the issue still occurs, share the process and crash logs with us. You may use the steps suggested in the following help documents, respectively:https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html and https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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