Acrobat has lost my account

[Allison24971396931t]

Adobe Acrobat has lost my account.  It askes me to buy the product again.  

I purchased a license in September 2015.  I have not changed computers.  

I attempted to call the customer service center, but the connection was very poor and I was eventially disconnected.  Unfortunately, the customer service respresetatives were very muted and kept cutting in and out.  

I would appreciate if someone could help me.  

[JR Boulay]

MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html