Acrobat is causing Office 2016 crashes when the addin is activated

[michel5471]

Acrobat DC 2015 was working very will with all products of Office 2016 under Windows 10.  Recently Microsoft did an update to Office 2016 and now the "Acrobat" tab in the Office 2016 applications causes the applications to stop working.  So the add-in had to be disabled.  The only thing that works is a "print to PDF".  How can I get the add-in to work again?

[Guest]

Hi ,

Please repair Acrobat once and then enable the add in and see if that works.

Also refer the following document once.

https://helpx.adobe.com/acrobat/kb/troubleshoot-acrobat-pdfmaker-problems-office.html

Regards

Sukrit Dhingra

[michel5471]

That did not work.

Michel

[TanviRastogi]

Hi

Does this happen for all Office apps - Word/PowerPoint/Excel/Outlook or some specific one?

Also please tell the Office version.

You can check the version number of Office by going to Word > File > Account > About Word.

Thanks

Tanvi

[Elpenoor]

I have the same problem, only after updating Office 365 (2016) to 16.0.6568.2025. Acrobat add-in makes Office applications crash; printing to pdf works.

[TanviRastogi]

Hi

Thanks for reporting it. This is a known issue and engineering team is working on it.

Thanks

Tanvi

[michel5471]

While printing to PDF works the links within the document are lost.

[TanviRastogi]

Hi

That is expected behavior. Links are not retained when we print a document to PDF.

Thanks

Tanvi

[TanviRastogi]

Update:

We have logged a bug against Microsoft and are actively following up with them for its resolution.

Thanks

Tanvi

[Backroadrider]

Same problem on my installation as well after last update (16.0.6528.1011).  Printing to pdf works fine; using pdfmaker add-in crashes all office apps.

[Kevsahl]

Mine is now doing the same thing.  Add-ins crash Word 2016 after the MS update of Office 365.  Killing me smalls!

[TanviRastogi]

Hi

Please refer the following KB:

https://helpx.adobe.com/acrobat/kb/PDFMaker-crashes-office2016-office365.html

Thanks

Tanvi

[rpc_it]

Any updates? We are Using Office 2016 Pro and have the same issues.

[TanviRastogi]

Hi All

The crash has been fixed by Microsoft in latest Office 2016 update. Please update your Office version.

Thanks

Tanvi

[Kevsahl]

No it hasn’t. I have all updates, according to Microsoft, and I just re-installed the add-in and it shut me down again, and also won’t allow Outlook 2016 to load.

Regards,

KEVIN

Kevin Ahlstrom

m: (980) 322-9155

e: kevsahl@gmail.com

[TanviRastogi]

Hi

Please share your Office 2016 version number.

Thanks

Tanvi

[shawnw51264001]

I have updated both my Office365 and my Acrobat.  It is still crashing. I cannot even print to pdf.  Help.

[shawnw51264001]

[reycatamps]

HI Wondering if this was ever resolved

[csrikant]

Mine Excel does not start with add in enabled in excel.

disable add in excel is fine

Mine Adobe DC

Excel

[keager1]

same issue with Excel & Word, at least that is all I've tried. I'm on Office 2016, 365 Pro Plus, v1609 build 7369.2130. Just checked for updates, and there were none, so everything is up to date. ran a repair on office & adobe.

Any updates on this issue?