Hi @Heather23318463yl0j,
Sorry for the troubled experience, and thank you for reporting.
Ensure your copy of Acrobat is updated, to check for any pending updates, launch Acrobat > Help > Check For Updates.
We would like to know more before we can assist you further on this. Kindly share the crash logs with us. Here is the guide on how to collect logs: https://adobe.ly/4c3p0jw Once the logs are collected, upload them to any cloud drive and share a public link with us.
Also, help us with the diagnostic logs so we can find the root cause of the issue. Here is the link to use the diagnostic tool: https://adobe.ly/3Y7D4CL. This can be accessed via the app itself: launch Acrobat > Help > Troubleshoot Acrobat (if the option is not visible, please use the link provided). This tool also helps you upload logs to our servers from your machine and share the log ID with us so we can track it.
In the meantime, please help us with the following details:
- OS name and version.
- Reader version installed: https://adobe.ly/4c3p2YG
~Tariq
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