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1

Acrobat is sending two emails every time we share for review

Community Beginner ,
Jan 17, 2024 Jan 17, 2024

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After one of the latest updates, now every time my team shares a PDF for review, everyone the link is shared with gets TWO email notifications. The first one is the standard email they have always received, which says a file a has been shared for review, includes the message from sender (or the generic message: "Please view this document. You can also comment on it.") and the link to view the document online.

 

Then, 30 seconds later they get a 2nd email stating that there are comments on the document. The only comment is the Message from Sender that is duplicated into the comments panel for some reason. We don't typically use the Message from Sender field when we share proofs internally and so Acrobat is just automaticallly filling in with the generic verbiage "Please view this document. You can also comment on it." and duplicating that into the comments panel. The unnecessary email notifications are driving our team crazy. Is there a way to turn off that message from sender appearing in the comments? 

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General troubleshooting , PDF

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