Acrobat keeps crashing

Report · Mar 03, 2025

Hi my Acrobat crashes the second I open it. I have read through community help and tried reinstalling it a few times. I also tried downloading and installing plugin / patch update, but can't find the app to replace it with . Any idea why this is happening?

I get this error every time: Sorry, Adobe Acrobat has encountered an error and needs to close.

See attached screenshot

Report · Mar 03, 2025

Did you try the AcroCleaner yet? AcroCleaner — Acrobat Desktop Tools and Utilities

Uninstall — AcroCleaner — Fresh download — install.

ABAMBO | Hard- and Software Engineer | Photographer

Report · Mar 03, 2025

Hello daryn_1360,

Thanks for reporting the issue.

Can you please share the crash logs with us ??

Pls follow the steps mentioned in https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

- On Win :- Follow section Collecting logs when Acrobat/Reader crashes -> On Windows ->

Using Windows error reporting to collect Acrobat/Reader crash dumps

- On Mac :- Follow section Collecting logs when Acrobat/Reader crashes -> On MacOs -> Using the Console Application

Crash dumps are not enabled by default on Window

Report · Mar 04, 2025

Hi, it isn’t giving me the option to report the crash, I just get this error

Sorry, Adobe Acrobat has encountered an error and needs to close.

You will not be able to use Adobe Acrobat at this time. Please contact Customer Support<> and use the reference code 205 for more information on how to resolve this issue.

Report · Mar 04, 2025

Not sure if this helps:

-------------------------------------

Translated Report (Full Report Below)

-------------------------------------


Process:               mysqld [12005]

Path:                  /opt/homebrew/*/mysqld

Identifier:            mysqld

Version:               ???

Code Type:             ARM-64 (Native)

Parent Process:        bash [11906]

User ID:               502


Date/Time:             2025-03-04 10:20:42.2048 +0000

OS Version:            macOS 14.7.4 (23H420)

Report Version:        12

Anonymous UUID:        460A069D-806F-7E95-F2AE-54AD959CA8C2



Time Awake Since Boot: 860 seconds


System Integrity Protection: enabled


Crashed Thread:        0


Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000


Termination Reason:    Namespace DYLD, Code 1 Library missing

Library not loaded: /opt/homebrew/*/libicuuc.74.dylib

Referenced from: <F1ACC58B-17C5-32DF-BDE7-277933F75618> /opt/homebrew/*/mysqld

Reason: tried: '/opt/homebrew/*/libicuuc.74.dylib' (no such file), '/System/Volumes/Preboot/Cryptexes/OS/opt/homebrew/*/libicuuc.74.dylib' (no such file), '/opt/homebrew/*/libicuuc.74.dylib' (no such file), '/opt/homebrew/Cellar/icu4c@76/76.1_1/lib/libicuuc.74.dylib' (no such file), '/System/Volumes/Preboot/Cryptexes/OS/opt/homebrew/Cellar/icu4c@76/76.1_1/lib/libicuuc.74.dylib' (no such file), '/opt/homebrew/Cellar/icu4c@76/76.1_1/lib/libicuuc.74.dylib' (no such file)

(terminated at launch; ignore backtrace)


Thread 0 Crashed:

0   dyld                                     0x1919bf4c8 __abort_with_payload + 8

1   dyld                                     0x1919ca0cc abort_with_payload_wrapper_internal + 104

2   dyld                                     0x1919ca100 abort_with_payload + 16

3   dyld                                     0x19195b7f0 dyld4::halt(char const*, dyld4::StructuredError const*) + 304

4   dyld                                     0x1919582ec dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3888

5   dyld                                     0x191956ef4 start + 1868



Thread 0 crashed with ARM Thread State (64-bit):

    x0: 0x0000000000000006   x1: 0x0000000000000001   x2: 0x000000016dd46880   x3: 0x0000000000000070

    x4: 0x000000016dd46480   x5: 0x0000000000000000   x6: 0x0000000000000000   x7: 0x00000000000006d0

    x8: 0x0000000000000020   x9: 0x000000016dd463f1  x10: 0x000000000000000a  x11: 0x0000000000000000

   x12: 0x0000000000000031  x13: 0x1000000000000000  x14: 0x0000000000000004  x15: 0x0000000000008000

   x16: 0x0000000000000209  x17: 0x000000019195437c  x18: 0x0000000000000000  x19: 0x0000000000000000

   x20: 0x000000016dd46480  x21: 0x0000000000000070  x22: 0x000000016dd46880  x23: 0x0000000000000001

   x24: 0x0000000000000006  x25: 0x0000000000000001  x26: 0x000000016dd471f8  x27: 0x0000000000000101

   x28: 0x000000016dd472b8   fp: 0x000000016dd46450   lr: 0x00000001919ca0cc

    sp: 0x000000016dd46410   pc: 0x00000001919bf4c8 cpsr: 0x80001000

   far: 0x0000000000000000  esr: 0x56000080  Address size fault


Binary Images:

       0x1020b8000 -        0x10433bfff mysqld (*) <f1acc58b-17c5-32df-bde7-277933f75618> /opt/homebrew/*/mysqld

       0x191951000 -        0x1919da50b dyld (*) <4fe051cf-29dc-3f02-890b-33144fa09253> /usr/lib/dyld

               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???


External Modification Summary:

  Calls made by other processes targeting this process:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

  Calls made by this process:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

  Calls made by all processes on this machine:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0


VM Region Summary:

ReadOnly portion of Libraries: Total=577.1M resident=0K(0%) swapped_out_or_unallocated=577.1M(100%)

Writable regions: Total=19.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=19.5M(100%)


                                VIRTUAL   REGION

REGION TYPE                        SIZE    COUNT (non-coalesced)

===========                     =======  =======

STACK GUARD                       56.0M        1

Stack                             8176K        1

VM_ALLOCATE                         16K        1

__DATA                            10.9M        3

__DATA_CONST                      1735K        2

__DATA_DIRTY                         7K        1

__LINKEDIT                       542.0M        2

__TEXT                            35.1M        2

dyld private memory               4384K        4

===========                     =======  =======

TOTAL                            658.0M       17




-----------

Full Report

-----------


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{

  "uptime" : 860,

  "procRole" : "Unspecified",

  "version" : 2,

  "userID" : 502,

  "deployVersion" : 210,

  "modelCode" : "Mac15,6",

  "coalitionID" : 891,

  "osVersion" : {

    "train" : "macOS 14.7.4",

    "build" : "23H420",

    "releaseType" : "User"

  },

  "captureTime" : "2025-03-04 10:20:42.2048 +0000",

  "codeSigningMonitor" : 1,

  "incident" : "C0537718-17C6-4E9D-ADD5-48C63F756AEF",

  "pid" : 12005,

  "translated" : false,

  "cpuType" : "ARM-64",

  "roots_installed" : 0,

  "bug_type" : "309",

  "procLaunch" : "2025-03-04 10:20:42.2019 +0000",

  "procStartAbsTime" : 20640217909,

  "procExitAbsTime" : 20640281889,

  "procName" : "mysqld",

  "procPath" : "\/opt\/homebrew\/*\/mysqld",

  "parentProc" : "bash",

  "parentPid" : 11906,

  "coalitionName" : "homebrew.mxcl.mysql",

  "crashReporterKey" : "460A069D-806F-7E95-F2AE-54AD959CA8C2",

  "codeSigningID" : "mysqld-55554944f1acc58b17c532dfbde7277933f75618",

  "codeSigningTeamID" : "",

  "codeSigningFlags" : 570425857,

  "codeSigningValidationCategory" : 10,

  "codeSigningTrustLevel" : 4294967295,

  "instructionByteStream" : {"beforePC":"5AAAACABAAAoAQAAMAEAADgBAABAAQAASAEAAGQBAAAwQYDSARAA1A==","atPC":"AwEAVH8jA9X9e7+p\/QMAkWxS\/pe\/AwCR\/XvBqP8PX9bAA1\/WEC2A0g=="},

  "sip" : "enabled",

  "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},

  "termination" : {"code":1,"flags":518,"namespace":"DYLD","indicator":"Library missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Library not loaded: \/opt\/homebrew\/*\/libicuuc.74.dylib","Referenced from: <F1ACC58B-17C5-32DF-BDE7-277933F75618> \/opt\/homebrew\/*\/mysqld","Reason: tried: '\/opt\/homebrew\/*\/libicuuc.74.dylib' (no such file), '\/System\/Volumes\/Preboot\/Cryptexes\/OS\/opt\/homebrew\/*\/libicuuc.74.dylib' (no such file), '\/opt\/homebrew\/*\/libicuuc.74.dylib' (no such file), '\/opt\/homebrew\/Cellar\/icu4c@76\/76.1_1\/lib\/libicuuc.74.dylib' (no such file), '\/System\/Volumes\/Preboot\/Cryptexes\/OS\/opt\/homebrew\/Cellar\/icu4c@76\/76.1_1\/lib\/libicuuc.74.dylib' (no such file), '\/opt\/homebrew\/Cellar\/icu4c@76\/76.1_1\/lib\/libicuuc.74.dylib' (no such file)"]},

  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},

  "faultingThread" : 0,

  "threads" : [{"triggered":true,"id":46368,"threadState":{"x":[{"value":6},{"value":1},{"value":6137604224},{"value":112},{"value":6137603200},{"value":0},{"value":0},{"value":1744},{"value":32},{"value":6137603057},{"value":10},{"value":0},{"value":49},{"value":1152921504606846976},{"value":4},{"value":32768},{"value":521},{"value":6737445756,"symbolLocation":416,"symbol":"__simple_bprintf"},{"value":0},{"value":0},{"value":6137603200},{"value":112},{"value":6137604224},{"value":1},{"value":6},{"value":1},{"value":6137606648},{"value":257},{"value":6137606840}],"flavor":"ARM_THREAD_STATE64","lr":{"value":6737928396},"cpsr":{"value":2147487744},"fp":{"value":6137603152},"sp":{"value":6137603088},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":6737884360,"matchesCrashFrame":1},"far":{"value":0}},"frames":[{"imageOffset":451784,"symbol":"__abort_with_payload","symbolLocation":8,"imageIndex":1},{"imageOffset":495820,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":104,"imageIndex":1},{"imageOffset":495872,"symbol":"abort_with_payload","symbolLocation":16,"imageIndex":1},{"imageOffset":42992,"symbol":"dyld4::halt(char const*, dyld4::StructuredError const*)","symbolLocation":304,"imageIndex":1},{"imageOffset":29420,"symbol":"dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":3888,"imageIndex":1},{"imageOffset":24308,"symbol":"start","symbolLocation":1868,"imageIndex":1}]}],

  "usedImages" : [

  {

    "source" : "P",

    "arch" : "arm64",

    "base" : 4329275392,

    "size" : 36192256,

    "uuid" : "f1acc58b-17c5-32df-bde7-277933f75618",

    "path" : "\/opt\/homebrew\/*\/mysqld",

    "name" : "mysqld"

  },

  {

    "source" : "P",

    "arch" : "arm64e",

    "base" : 6737432576,

    "size" : 562444,

    "uuid" : "4fe051cf-29dc-3f02-890b-33144fa09253",

    "path" : "\/usr\/lib\/dyld",

    "name" : "dyld"

  },

  {

    "size" : 0,

    "source" : "A",

    "base" : 0,

    "uuid" : "00000000-0000-0000-0000-000000000000"

  }

],

  "sharedCache" : {

  "base" : 6736674816,

  "size" : 4214620160,

  "uuid" : "bbdb18cb-2145-3ecc-8edf-0f5c8546cdbb"

},

  "vmSummary" : "ReadOnly portion of Libraries: Total=577.1M resident=0K(0%) swapped_out_or_unallocated=577.1M(100%)\nWritable regions: Total=19.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=19.5M(100%)\n\n                                VIRTUAL   REGION \nREGION TYPE                        SIZE    COUNT (non-coalesced) \n===========                     =======  ======= \nSTACK GUARD                       56.0M        1 \nStack                             8176K        1 \nVM_ALLOCATE                         16K        1 \n__DATA                            10.9M        3 \n__DATA_CONST                      1735K        2 \n__DATA_DIRTY                         7K        1 \n__LINKEDIT                       542.0M        2 \n__TEXT                            35.1M        2 \ndyld private memory               4384K        4 \n===========                     =======  ======= \nTOTAL                            658.0M       17 \n",

  "legacyInfo" : {

  "threadTriggered" : {


  }

},

  "logWritingSignature" : "5b2452ace6e3943b14c0fc2928a0ef2243f53f7f",

  "trialInfo" : {

  "rollouts" : [

    {

      "rolloutId" : "64628732bf2f5257dedc8988",

      "factorPackIds" : {


      },

      "deploymentId" : 240000001

    },

    {

      "rolloutId" : "632c763c58740028737bfdd2",

      "factorPackIds" : {

        "SIRI_DIALOG_ASSETS" : "64a57d23fa6fd41b2353e2ae"

      },

      "deploymentId" : 240000034

    }

  ],

  "experiments" : [


  ]

}

}

Report · Mar 04, 2025

This is related to different process. Can you please check again if any crash log file is created with Acrobat process(or name) ??

Report · Mar 04, 2025

I can't find any with the name Adobe

Report · Mar 04, 2025

If possible, can you please try to crash Acrobat again(if crash is consistent) and share the screenshot of your Console app ?