Acrobat keeps installing over and over
Copy link to clipboard
Copied
I'm trying to download Acrobat from Creative Cloud onto my desktop. Once the installation has been completed the program doesn't appear on my computer. Creative Cloud just shows a button asking me to install Acrobat. This process keeps repeating over and over.
Copy link to clipboard
Copied
In which macOS version is this happening?
Seems like you are installing online via the Preview browser or similar, the screenshots provided doesn't looke to me like you're deploying the desired software via the Creative Cloud Desktop App... but I am MS Windows user so I may be wrong.
Unless you're trying to install Acrobat Pro DC in a mobile device, like an iPad tablet with iOS (not macOS), I am not sure why is this behavior happening in that machine.
Copy link to clipboard
Copied
Hi Bavo!
Thank you for reaching out.
We have checked your account information using the email address used to sign in to the community. We see that you have two subscriptions: Acrobat Pro DC and Lightroom Plan.
Please install Acrobat Pro DC directly from the following help page: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html
Let us know if you experience any issues.
Thanks,
Meenakshi

