Acrobat Licensing Application Spinning

[hanak40636525]

I have purchased Acrobat Pro (for Mac), installed the app, entered my serial number – and now it wants me to enter my Adobe ID. When I do so, the only thing that happens is that the Acrobat Licensing Application keeps spinning. Could anyone help?

[ls_rbls]

Which version number of Acrobat are you using?

[ls_rbls]

And what macOS  version are you using with Acrobat?

[hanak40636525]

Acrobat 2017 (when I try to launch it, the Acrobat Licensing App starts spinning, which says its version is 17.011.30150). My macOS is Mojave, version 10.14.6. 

[ls_rbls]

Hi,

These are a few suggestions:

• You are currently missing two hotfix optional updates that were published in October and November 2019.  After you installed your product, it would've been more appropriate to update your version of Acrobat to reflect its current version and circumvent known issues per release notes. To download and install them go here:https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

• For activation issues, try this workaround: https://helpx.adobe.com/acrobat/kb/known-issues-acrobat-dc-reader.html 

• If my suggestions above doesn't resolve this issue, contact customer support directly or by following the guidance provided in the following  thread: https://community.adobe.com/t5/get-started/validating-software-license-loop/td-p/7994709 

[wolfphel]

Hello, my mac is "macOS Catalina version 10.15.2" and i am having the exact same issue; I have purchased Acrobat Pro (for Mac), installed the app, entered my serial number, entered my Adobe ID, the Acrobat Licensing Application opens and just keeps spinning. please help!

I tried opening those links and following the instuctions but nothing is working

[ls_rbls]

Hi,

Just following up and see if you were able to resolve your issue with some of the suggestions offered in this thread.

[hanak40636525]

Hi,

I believe the issue was that I have two accounts on my mac, and gave only
one account access to Acrobat. I have asked for help in the Acrobat member
site, they remotely accessed my computer and resolved the issue within
30 minutes.

Hope this helps!

Hana

--
Dr Hana Kubátová

Assistant Professor
Charles University

Head of the Center for the Transdisciplinary Research of Violence, Trauma
and Justice
Senior Researcher in Beyond Hegemonic Narratives and Myths – Charles
University PRIMUS Project

*read my recent publications:*
Were There ‘Bystanders’ in Topoľčany? On Concept Formation and the ‘Ladder
of Abstraction’
.
Contemporary European History, 27(4), 2018: 562-81 (with M. Kubát)
Accusing and Demanding: Denounciations in Wartime Slovakia. In *Lessons and
Legacies XIII: New Approaches to an Integrated History of the Holocaust:
Social History, Representation, Theory
*,
eds. Alexandra Garbarini and Paul B. Jaskot. Evanston, Illinois:
Northwestern University Press, 2018, 92–111.
The Jew in Czech and Slovak Imagination, 1938-89: Antisemitism, Holocaust,
and Zionism . Boston, Leiden:
Brill, 2018 (with J. Láníček)
Jews and Gentiles in Central and Eastern Europe during the Holocaust.
History and Memory
.
Abingdon: Routledge, 2018 (with J. Láníček)

--


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[wolfphel]

no i was not

[ls_rbls]

Which version of Acrobat? 2015? 2017? classic track I imagine

[Amal.]

Hi there

We are sorry for the trouble.

Have you tried the suggestions provided earlier, please update the thread if you are still experiencing the issue?

Also, you may please try to create a new test user profile or enable the root account in Mac as described here (https://support.apple.com/en-us/HT204012) and try to instal the application there and check. You might have to repair the user profile in which you are experiencing the issue.

Regards

Amal

[hanak40636525 · Accepted solution]

Thank you, all resolved.

I have contacted the Adobe Chat Support, and they did their magic via remote control. It works perfectly now!

[ls_rbls]

Great! you,re welcome.

[Amal.]

Hi there

We are glad to hear that the issue got fixed.

Feel free to contact us for any further assistance required in the future.

Regards

Amal

[Greg5DA6]

Lucky you guys.  Adobe spent 4 hous in my computer and still can't get it to work.  UGH!

[michaeldimyan@yahoo.com]

This does NOT solve the problem for those of us who sit on hold with Adobe Chat Support for days on end and get no support at all

[Amal.]

Hi Michaeldimyan

We are sorry for the trouble. Are you trying to install the Adobe Acrobat pro-2017 on Mac OS? If yes, please refer to the similar discussion here (https://community.adobe.com/t5/acrobat/acrobat-licensing-application-hangs-after-login-on-mac-os-10-...) and see if that helps.

Let us know how it goes.

regards

Amal

[donr26970068]

I have the same problem and cannot get it fixed.  Adobe went on to my computer months ago and could not fix installing this POS software.