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Acrobat locking up and won't unistall

New Here ,
Sep 13, 2021 Sep 13, 2021

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Why is Acrobat DC locking up my computer? I force quit and when I try to uninstall, it says I have to close it, but its closed! UGH THEN, it locks up my entire computer and I have to do a hard restart.

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Crash or freeze

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Adobe Employee ,
Sep 13, 2021 Sep 13, 2021

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Hi Alpha King

 

Hope you are doing well and sorry to hear that. As described the application is locking the computer and you are unable to remove it and have to hard reset the computer.

 

Please try to remove the application using Adobe Acrobat Cleaner Tool - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

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