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Participant
September 13, 2024
Question

Acrobat login and activation does not work

  • September 13, 2024
  • 2 replies
  • 946 views

In English:

After I reinstalled Windows 11 it is no longer possible to activate Acrobat 2020 Classic. When I open the specified website link in the Edge browser, the usual activation window appears. After entering the ID (e-mail and password) I get the message: You're signet in'. After that, the login window remains and I am asked to log in again and again. Changing the password was also unsuccessful.
The regular login on the Adobe website works perfectly. My purchased Acrobat product is displayed there. These problems did not exist 5 months ago.

 

In German:

Nachdem ich Windows 11 neu installiert habe, ist eine Aktivierung von Acrobat 2020 Classic nicht mehr möglich. Wenn ich den vorgegeben Webseiten-Link im Edge-Browser öffne, erscheint das gewohnte Aktivierungsfenster. Nach Eingabe der ID (E-mail und Passwort) erhalte ich die Meldung: You're signet in'. Danach bleibt das das Anmeldefenster bestehen, wieder und wieder werde ich zur Anmeldung aufgefordert. Auch das Ändern des Passwortes brachte keinen Erfolg.
Die reguläre Anmeldung auf der Adobe-Webseite funktioniert tadellos. Mein erworbenes Acrobat-Produkt wird dort angezeigt. Vor 5 Monaten gab es diese Probleme nicht.

 

This topic has been closed for replies.

2 replies

Meenakshi Negi
Community Manager
Community Manager
September 13, 2024

Hi ina_7487,

 

Thank you for reaching out.

 

It seems the issue is resolved already. Thank you for sharing your findings here as it may help others with similar issues.

Let us know if we can be of any help.

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

sebastianm17751508
Participant
September 27, 2024

How was this issue resolved? We are having the same exact issue.

ina_7487Author
Participant
September 28, 2024

First I logged in with my account data on the Adobe website and left it open. Then I followed the Acrobat login dialog, entered my data here as well and the activation went smoothly.

ina_7487Author
Participant
September 13, 2024

Hat sich inzwischen erledigt. Habe meinen Account auf der Adobe-Webseite zuerst geöffnet und danach Acrobat.

 

This has now been resolved. I opened my account on the Adobe website first and then Acrobat.