Acrobat Measuring Tool Issues

[alishajc]

Hi all, hoping someone can help? My measuring tool has stopped working suddenly in Acrobat, it won't complete/close the measurement and when I click outside of it, it just disappears. I have found it is doing this across all of my documents, not just the one I was working on. I have tried most of the troubleshooting that I could find and am at unistall/reinstall stage but thought I'd ask here first. Thank you 🙂

[Meenakshi Negi]

Hi alishajc,

Thank you for reaching out, and sorry about the trouble caused.

Please try repairing the application installation. In Acrobat, go to Menu > Help > Repair Installation. Also, check if the application is updated to the latest version (Menu > Help > Check for updates).

If the issue still occurs, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/46WqYkX).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4haEip6.

Let us know how it goes.

Thanks,

Meenakshi