Acrobat Memory Access Error

[tan_jonathan6119]

I reinstalled the app but the issue persists, also i tried to use Windows Memory Diagnostic tool

[S. S]

Hi @tan_jonathan6119,

Hope you are doing well. Sorry for your experience with Acrobat!

The team is aware of the issue and is working on a fix.

Would you be interested in joining a call with me? This will help us understand the situation better and expedite the fix.

If so, let me know if the email address you registered with within the community is the best mode of communication, so I can share a link to schedule a call at your preferred time.

-Souvik

[tan_jonathan6119]

Lmao is this a scammer 

[S. S]

@tan_jonathan6119 Adobe Employees have the Adobe Logo at the bottom right of their profile picture.

Also, there will be an Adobe Employee title in their name. The only reason I asked for a call is that we cannot reproduce the issue at our end, and we are trying to get in touch with your users to get further info and complete events to expedite the fix.

-Souvik

[elaine_1631]

I need an answer as Adobe Acrobat 64 bit windows 11 will not work 24.002.21005. I use Word, Chrome or Edge to read my PDF documents.  How can I fix this?

[S. S]

@elaine_1631 Sorry for your experience! 

As mentioned earlier, please let me know if you would be willing to join an MS Teams call and collect the logs to help the dev team and me understand the issue in real-time.

If yes, let me know if the email address registered on the community is the preferred mode of communication, so I can share an email from my official Email address.

-Souvik

[VTM22995878bha8]

Hi,

What I don't understand. Issues like these have been reported since March. At the moment more and more clients get these errors and also they complain Adobe is slow on opening PDF-files.

How is it, a company the size of Adobe can't come up with a solution of something they screwed up.

[elaine_1631]

I am looking for another PDF Reader. If you know of one, please let me
know.

e