Hi @Jose Eduardo28302685tnpp
We apologize for the delay in response.
The InDesign document you are referring to here is that file opened in Adobe Acrobat Pro or Acrobat Reader?
Please share the exact version of the application.
Open Acrobat>help>About Acrobat (Win) and click on Adobe Acrobat>About Adobe Acrobat (Mac)
Meanwhile, please check the following preferences settings in Acrobat:
Acrobat>Edit>Preferences> Multimedia & 3D and check whether you have all the required settings enabled.