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Acrobat non-stop crashing

New Here ,
Aug 20, 2021 Aug 20, 2021

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Acrobat keeps crashing, for example when scrolling through any PDF document, or when using "Search In Document" for any word.
I reinstalled the program - it did not help. Still the same!
Seems to be a problem with the Dynamic-Link Library

Acrobat.dll

 

Adobe 2021

Windows 7 64-bit

 

Original message (Windows)

Nazwa aplikacji powodującej błąd: Acrobat.exe, wersja: 21.5.20060.50737, sygnatura czasowa: 0x60fbaed8
Nazwa modułu powodującego błąd: Acrobat.dll, wersja: 21.5.20060.50737, sygnatura czasowa: 0x60fbaed2
Kod wyjątku: 0xc0000005
Przesunięcie błędu: 0x00a3f32f
Identyfikator procesu powodującego błąd: 0xb7c
Godzina uruchomienia aplikacji powodującej błąd: 0x01d79657622c2ba6
Ścieżka aplikacji powodującej błąd: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Ścieżka modułu powodującego błąd: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.dll
Identyfikator raportu: 0752538e-024b-11ec-9e12-0862662a261f

TOPICS
Crash or freeze, General troubleshooting

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Adobe Employee ,
Aug 23, 2021 Aug 23, 2021

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Hi Kamil

 

Hope you are doing well and sorry for the trouble. As described the application keeps crashing and you have tried to reinstall it with no success.

 

Please try to repair the installation from the help menu and reboot the computer once and see if that works. Go to Help > Repair Installation

 

Also try to turn off the protected mode for testing (Win Only). Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup'  Turn off protected mode and uncheck 'Enhanced Security' > Click OK and reboot the computer once.
Note: Please turn on the security after testing to avoid any security risk.

 

Also, try to reset the Acrobat preferences as described in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

You may also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

 

Also, check the help page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

 

Regards

Amal

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