acrobat not responding + super in consistent

[Marcus31615898elr6]

sometimes it works and sometimes it doesn't super inconsistent 

what can be done? 

[S. S]

Hi @Marcus31615898elr6,

Hope you are doing well. Sorry for the trouble.

Here are two suggestions you might want to try:

1. Go to Acrobat-> Preferences-> Security (Enhanced)-> uncheck the checkbox "Run in AppContainer"-> Restart Acrobat.

2. If the above doesn't work, try running the app in Compatibility Mode. To do so, right-click the app icon-> properties-> compatibility-> check the box saying "Run the app in Compatibility mode for"-> select Windows 8 in the dropdown-> Apply-> OK.

If neither of the steps work, please share the diagnostic logs with us for further investigation.

Steps:

1. Close Acrobat.
2. Download and run the Diagnostics utility: [Diagnostics Utility](https://adobe.ly/4fFBBdW)
3. Select Advanced Logs and check 'system apps information' Select "Start Diagnostics."
4. Open Acrobat and reproduce the issue.
5. Select "Stop Monitoring" and share the log ID with us.

If the issue is not immediately reproducible, you can keep the Diagnostics utility running and select Stop monitoring once the issue is seen.

Also, please use the crash dump: https://adobe.ly/4eDepLO please read the instructions on the help page on how to collect the crash dump.

Look forward to hearing from you.

-Souvik