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Acrobat not sending emails for shared reviews

Explorer ,
May 09, 2024 May 09, 2024

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I'm having trouble with sending a document for shared commenting in Acrobat Pro. We use an internal server to host the reviews, and have Acrobat send an email to reviewers with a link to the shared review. Everything works fine except the emails are never sent. The outgoing email doesn't seem to reach Outlook. At least it doesn't show up in a draft or sent folder. Do any of you have an idea where we should look to troubleshoot? It's a new machine, so it's likely that something isn't set up properly.

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Explorer ,
May 09, 2024 May 09, 2024

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Just a quick followup with a bit of additional information. Turns out, the machine with the problem is using the 'new' Outlook. When we switched it to the 'classic' Outlook, all the shared review announcement emails were there, and were immediately sent. So, it seems that Acrobat is using 'classic' Outlook as its selected email client. Ultimately this is probably a settings issue on the PC, and not specifically an Acrobat issue, but I just thought I would add that info in case it helps anyone else.

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