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davidt12412601
davidt12412601
Inspiring
May 9, 2024
Question

Acrobat not sending emails for shared reviews

  • May 9, 2024
  • 2 replies
  • 1167 views

I'm having trouble with sending a document for shared commenting in Acrobat Pro. We use an internal server to host the reviews, and have Acrobat send an email to reviewers with a link to the shared review. Everything works fine except the emails are never sent. The outgoing email doesn't seem to reach Outlook. At least it doesn't show up in a draft or sent folder. Do any of you have an idea where we should look to troubleshoot? It's a new machine, so it's likely that something isn't set up properly.

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    2 replies

    M
    Megan33485856crof
    Participant
    June 3, 2024

    Replying to say that I'm having the same issue. For each review I send out, I have to open OLD Outlook and check the Outbox to see if the email has been sent. Very, very frustrating. Adobe, please fix this.

    M
    mathewlloyd
    Participant
    June 18, 2024

    You could change the default email application from the old Outlook to the new Outlook. Worked for me. 

    davidt12412601
    davidt12412601Author
    Inspiring
    May 9, 2024

    Just a quick followup with a bit of additional information. Turns out, the machine with the problem is using the 'new' Outlook. When we switched it to the 'classic' Outlook, all the shared review announcement emails were there, and were immediately sent. So, it seems that Acrobat is using 'classic' Outlook as its selected email client. Ultimately this is probably a settings issue on the PC, and not specifically an Acrobat issue, but I just thought I would add that info in case it helps anyone else.

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