Acrobat not showing text of graphs

[george_1236]

When I create documents in pages and then export to PDF, when I open this in Adobe the text from the graphs is missing, however when I view it in other PDF viewers such as Preview it is displaying correctly. 

[Bernd Alheit]

What version of Adobe Acrobat?

[george_1236]

Adobe Acrobat Pro Version 2025.001.20438

[Tariq Ahmad Dar]

Hi @george_1236, 

Sorry for the troubled experience. 

We are aware of this issue and have fixed it. However, the fix is currently part of an optional update, meaning the update won't be installed automatically. 

Please check the Release notes: https://adobe.ly/4l7x7Qm for more information:

• 4502288: Text goes missing on opening PDF whereas only graphics/images are displayed

To check for any pending updates, launch Acrobat > Help > Check for updates. 

Let us know how it works.

~Tariq

[george_1236]

Many thanks Tariq. Unfortunately, when I click on check for updates it tells me my current version is up to date but the problem persists. 

[Subrato Namata]

Hi @george_1236 Is it happening with certain pages of pdf files where image with text is present. or, in general with every images with text in all pages, issue (text is missing from image)  is observed? Can you please share steps and snapshot of the issue, that will help us investigate the issue?

Regards,

Subrato

[george_1236]

Hi @Subrato Namata , Please see the screenshots below. You can see the graph data appears on pages but not on adobe (however it does in Apple Preview). The PDF was made by File>Export to>PDF, I also tried other methods of saving including Print>Save as PDF but with the same result.