Our enterprise (60-75 users) have been using Adobe Acrobat Pro DC 2015 for quite some time now, years in fact, but now suddenly we have random computers popping up that won't allow users to use the program and asking for a Login. We used the License Expiry tool and it says no keys are expired or about to expire. I think it maybe because when I looked at our original volume license it says quanitity 75 but we did not uninstall Adobe from other computers we have upgraded this year. We do not seem to have access to Admin Console to remove authenticated, old workstations. I have tried logging in with our account also, but it does not work. If it asked for a serial key, we could use that.
I don't see anything at https://account.adobe.com/activated-devices, but I do see our license purchased under the Licensing part of Adobe website, along with our certificate. Any idea how I can get old computers that had Adobe installed removed from our counted devices?