Acrobat now crashes when Emojis are used in the destination folders name structure.

Report · Nov 23, 2024

I've used emojis in my file names for years on my Mac because I'm dyslexic and find them easier to read. I've never had an issue opening PDFs until recently. Now, every time I try to open a PDF that's saved inside a folder with an emoji in the name, it crashes instantly. If I rename the folder and remove the emojis, the PDF opens in Acrobat perfectly.

Adobe must have updated something, any clues how to fix this bug?

Crash report below.

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: AdobeAcrobat [46086]
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 24.004.20272 (24.004.20272)
Code Type: ARM-64 (Native)
Parent Process: Exited process [46008]
User ID: 501

Date/Time: 2024-11-23 22:08:22.0412 +0000
OS Version: macOS 15.1.1 (24B91)
Report Version: 12
Anonymous UUID: 26EDC422-CDE5-8160-47AD-52C846105626

Time Awake Since Boot: 1100 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes: 0x0000000000000001, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [46086]

VM Region Info: 0 is not in any region. Bytes before following region: 4335501312
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 1026a8000-1026ac000 [ 16K] r-x/r-x SM=COW /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ??? 0x0 ???
1 Acrobat 0x10af8ce2c 0x10af84000 + 36396
2 Acrobat 0x10cbdb514 0x10af84000 + 29717780
3 Acrobat 0x10cbcf964 0x10af84000 + 29669732
4 Acrobat 0x10cbcfb84 0x10af84000 + 29670276
5 Acrobat 0x10cbd991c 0x10af84000 + 29710620
6 Acrobat 0x10af8f058 0x10af84000 + 45144
7 Acrobat 0x10af8d938 RunAcrobat + 720
8 AdobeAcrobat 0x1026aae58 main + 1028
9 dyld 0x183eec274 start + 2840

Thread 1:
0 libsystem_pthread.dylib 0x18426a0e8 start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x18426a0e8 start_wqthread + 0

Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x000000010eb42b74 x1: 0x000000010eb42b74 x2: 0x000000010f324d20 x3: 0x0000000042be4425
x4: 0x0000000000000005 x5: 0x00000000b76367fb x6: 0x0000000037800000 x7: 0x0000000000000001
x8: 0x0000000000000000 x9: 0x9e6a31705d090059 x10: 0x0000600000f1c000 x11: 0x0000000000003260
x12: 0x0000000000000020 x13: 0x0000000000000001 x14: 0x00000000ffffff93 x15: 0x00000000000007fb
x16: 0x00000000b76367fb x17: 0x0000000000000193 x18: 0x0000000000000000 x19: 0x000000016d7572e8
x20: 0x000000010f5b6c18 x21: 0x000000010f324d38 x22: 0x000000010f324d58 x23: 0x0000600000fb5f60
x24: 0x0000000000000000 x25: 0x00000001026b0000 x26: 0x0000000000000000 x27: 0x0000000000000000
x28: 0x0000000000000000 fp: 0x000000016d7572d0 lr: 0x000000010af8c000
sp: 0x000000016d7572b0 pc: 0x0000000000000000 cpsr: 0x60001000
far: 0x0000000000000000 esr: 0x82000006 (Instruction Abort) Translation fault

Binary Images:
0x1026a8000 - 0x1026abfff com.adobe.Acrobat.Pro (24.004.20272) <8557e05e-dc03-395b-96ec-70080e09771d> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
0x10af84000 - 0x10ee1ffff com.adobe.Acrobat.framework (24.004.20272) <40550dab-e2bb-3959-8658-dcacd8f04c55> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x1027ec000 - 0x10280bfff com.adobe.BIBUtils (AdobeBIBUtils 4.0.0) <3dcceb48-8277-3e0e-b20c-b314c815a4ca> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x10278c000 - 0x1027b7fff com.adobe.ARE (4.0.0) <b756cb1c-76d7-3a6e-8378-06069781c445> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x102958000 - 0x1029affff FileInfo (*) <446b28eb-56eb-3e4f-9951-c69b59045ae2> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
0x1028c4000 - 0x1028effff com.adobe.AXE8SharedExpat (6.0.52225) <4da01aef-cae7-3dbc-b80e-ca5ec1320f5f> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat
0x102bd8000 - 0x102ca7fff com.adobe.PDFPort (4.0.0) <ad446766-699c-3d5b-83f4-65a54b94738e> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x103240000 - 0x103363fff com.adobe.AdobeXMPCore (Adobe XMP Core 9.1 -c 1) <83b41d7c-9df8-3501-8482-b85393c4950e> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x1029f8000 - 0x102b23fff com.adobe.ICUUnicode (71.1.0) <65d50aa2-aae3-3568-a6f3-ad2cb71681a3> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/ICUUnicode.framework/Versions/71.1/ICUUnicode
0x106fe0000 - 0x108d13fff com.adobe.ICUData (71.1.0) <2aa71d30-3855-34bb-a8e6-9fb4dcce2120> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/ICUData.framework/Versions/71.1/ICUData
0x102e88000 - 0x102f33fff com.adobe.JP2K (4.0.54782) <54dcf5ce-b57c-3ccf-aafd-2a6e02dde60e> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x102f50000 - 0x103003fff com.adobe.AcroSQLite (AcroSQLite) <cbffe4f3-50a6-3813-bca8-33f9c2aba236> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
0x102cc8000 - 0x102dd7fff com.adobe.ACE (6.0.1) <488d3395-1962-3908-b2f3-45a6e0c75cfd> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x103ef0000 - 0x104367fff com.adobe.AGM (7.1.8) <ab0f5f4b-9682-3a11-a913-e03eb4c35f06> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x102870000 - 0x102887fff com.adobe.BIB (4.0.0) <9d3ab547-8c4b-336c-97c5-4308441bb3e9> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x104410000 - 0x10473bfff com.adobe.CoolType (AdobeCoolType 9.1.0.55500) <03a96e2b-94ab-3ed6-8dd4-3729acdf8d20> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x104790000 - 0x104b53fff com.adobe.AIDE (5.7.53286) <a8caed19-78eb-3b8d-b069-107ce3f1489f> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AIDE.framework/Versions/A/AIDE
0x103158000 - 0x1031bffff libssl.3.dylib (*) <3eedaa93-49ef-32a3-ac0c-f697b85a127d> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Support/OpenSSLLibs/libssl.3.dylib
0x104be0000 - 0x104e4bfff libcrypto.3.dylib (*) <37bd57f3-4f7c-33d1-8aab-f8b8a2112b77> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Support/OpenSSLLibs/libcrypto.3.dylib
0x108d54000 - 0x109c7bfff com.adobe.acroML.framework (8.0.1) <9d2170b1-6b57-3e56-b164-ea7493e6d202> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/acroML.framework/Versions/A/acroML
0x110eb4000 - 0x111617fff com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP) <fa277ab2-5f9a-361a-8ae2-53ca5e809dea> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x10281c000 - 0x10281ffff com.adobe.boost-system.framework (8.0.0) <77961922-1724-3cb1-bfa3-e8efe923af05> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
0x102828000 - 0x102837fff com.adobe.boost-filesystem.framework (8.0.0) <5db353e6-9560-36b2-8880-c02bd8b3da13> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesystem
0x102df4000 - 0x102e1bfff com.adobe.boost-regex.framework (8.0.0) <dbfd1835-001f-3099-ac96-66b992800f86> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/boost_regex.framework/Versions/A/boost_regex
0x102898000 - 0x1028a3fff com.adobe.boost-threads.framework (8.0.0) <79022684-22b1-3f3d-b361-de957cf399b7> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x103788000 - 0x103873fff com.adobe.ICUConverter (71.1.0) <d9a98eb9-2c11-3198-b637-daaa0cb15d55> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/ICUConverter.framework/Versions/71.1/ICUConverter
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
0x183ee6000 - 0x183f687b3 dyld (*) <6beafde4-b011-3e47-8aae-4d7b6e4bb7e8> /usr/lib/dyld
0x184268000 - 0x184274fff libsystem_pthread.dylib (*) <3b8268be-4e02-3b4a-8b41-baed2bbaacff> /usr/lib/system/libsystem_pthread.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.5G resident=0K(0%) swapped_out_or_unallocated=1.5G(100%)
Writable regions: Total=689.5M written=450K(0%) resident=450K(0%) swapped_out=0K(0%) unallocated=689.0M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
Kernel Alloc Once 32K 1
MALLOC 676.2M 18
MALLOC guard page 96K 6
STACK GUARD 56.0M 3
Stack 9264K 3
__AUTH 3355K 441
__AUTH_CONST 50.2M 643
__CTF 824 1
__DATA 21.3M 653
__DATA_CONST 26.2M 675
__DATA_DIRTY 1923K 236
__FONT_DATA 2352 1
__LINKEDIT 603.1M 27
__OBJC_RW 2354K 1
__TEXT 889.4M 691
__TPRO_CONST 272K 2
mapped file 31.5M 3
owned unmapped memory 32K 1
page table in kernel 450K 1
shared memory 160K 8
=========== ======= =======
TOTAL 2.3G 3416

-----------
Full Report
-----------

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Model: MacBookPro17,1, BootROM 11881.41.5, proc 8:4:4 processors, 16 GB, SMC
Graphics: Apple M1, Apple M1, Built-In
Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online
Memory Module: LPDDR4, Hynix
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4378), wl0: Jul 26 2024 20:49:57 version 18.20.458.0.7.8.173 FWID 01-544d6458
IO80211_driverkit-1315.7 "IO80211_driverkit-1315.7" Sep 28 2024 16:04:40
AirPort:
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
PCI Card: pci144d,a80a, NVM Express Controller, Thunderbolt@67,0,0
PCI Card: pci8086,15f0, USB eXtensible Host Controller, Thunderbolt@3,0,0
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Device: TBU405, ACASIS, 1, 67.1

Report · Nov 24, 2024

To report a bug, you need to go here: https://www.adobe.com/products/wishform.html

Most people here are users of Adobe's technology, just like you, and we have no idea what to do with such a crash report. Only the development team can help with that, and the best way to get in touch with them is via the link above.