Acrobat opening and filling screen too large

[LenoreTM]

When I open Acrobat or when I open a pdf created from anywhere, it fills my screen and I can't figure out how to make it smaller like it was before. I went into Acrobat Preferences and deselected full screen, it still fills my screen. It didn't do this until recently. My OS is El Cap.  Can anyone tell me how to make it all smaller like it was?

[abhissha]

Hi Lenore,

Please try the steps in the below mentioned KB Article:

Blank screen appears on the top of Acrobat window and Acrobat freezes | Mac OS

If in case you are getting something else, please share the screenshot.

Thanks,

Abhishek

[cmiller0824]

I'm having the same issue. These steps did not help. See the screenshot I've attached below.

I had to change my settings to display the PDFs at 50% because I was so tired of seeing a huge screen filled with my PDF blown up to fit the size of my screen. I would like for Acrobat to not take up my entire screen when I open a PDF.

[LenoreTM]

Yes! I cannot figure out why it recently happened!

[Ayush__Jain]

Hi All,

We would like to investigate the issue that you are facing with Acrobat/Reader being Launched as maximized.

For users who are facing this issue, Can you please share with us, the Registry hive for Adobe Acrobat/Reader in the state you are getting this issue. For this:

When you observe this issue,:

1) Open "Run" menu from window options (Press WindowKey+R )

2) Open Window Registries by Searching "regedit" and press enter key

3) Registry Editor will Launch.

4) Navigate to the below path :

     (For Reader)

     HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader

     (For Acrobat)

     HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat

5) Right Click the specified location ("Acrobat Reader or Adobe Acrobat") and click on Export .

6) Save this file on you local machine

7) Please share this file via email on ajain@adobe.com or upload it on a cloud location and share the link with us.

We will investigate this on priority.

Thanks for your assistance

Ayush

[Bernd Alheit]

This instructions will not work on a Mac.

[LenoreTM]

I am working on an iMac, running OS X. Will these instructions work on this computer?

[Bernd Alheit]

The instructions are for a Windows system.‌

[LenoreTM]

So, as a Mac user....????I have this problem and it's pretty aggravating. Are there instructions for a Mac?

[Bernd Alheit]

I don't know.‌

[Ayush__Jain]

If you're experiencing the problem related to window remaining in maximized state, here is the resolution -

For Windows machines, key - "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Acrobat Reader\DC\WebResource" and value name - "irandom", modify the value to 0x00001000 in hex or 4096 in decimal. This workaround should work till we roll out a proper fix.

For Mac machines, the changes need to made in the plist file "com.adobe.acrobat.DC.WebResource.plist" inside "/Library/Preferences/".

To make these changes, open any plist editor (you can download Pref Setter for this purpose).

Within Pref Setter (or the plist editor of your choice), press CMD + O & within the Finder dialog, press CMD + SHIFT + G (Go to Folder) --> Type "/Library/Preferences/" and press enter. Select the plist file "com.adobe.acrobat.DC.WebResource.plist" for editing. Within the Pref Setter window, change the value of "irandom" to 4000 & save the plist.

If you are facing a similar issue in Reader as well, please make similar changes in the plist file "com.adobe.reader.DC.WebResource.plist" inside "/Library/Preferences/".

-Ayush

[peggyf41126597]

I have the same problem on my Mac. Answers anyone?