Acrobat opens main window off screen and all the dialogs as well

[Deki Blue]

Hi,

I changed my screens configuration and now Acrobat opens on invisible screen. I have to do ALT+Space, M and then move it with arrows.

And every time I open it is the same.

What makes it worse is that ALL the dialog boxes (for Save As..., for Open) do the same and it's really annoying.

I tried changing the Main screen to other monitor, tried to use "Last view settings" from preferences, tried
closing it Maximized, tried in preferences to set "use biggest monitor" - nothing helps!

So, how do I have Acrobat open VISIBLE again, and have it restore normal position for all the dialog boxes???

[try67]

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

[Deki Blue]

The Acrobat version is 2025.001.20474 and the OS version is Windows 11 24H2 (OS Build 26100.3775)

[Meenakshi Negi]

Hi Deki Blue ,

Thank you for reaching out.

Please try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/4jIeAJl).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4jJJ0uE.

If the issue still occurs, please share the screenshot of how it appears on your end. We might need logs for further investigation.

Let us know how it goes.

Thanks,

Meenakshi

[Deki Blue]

I have subscription to Creative Cloud All Apps, so I guess I have to Unistall/Install Acrobat through the App.

I'll let you know how it went.

[Deki Blue]

Well, that was dissapointing... I tried to uninstall it with Cloud App - it gave the error there,

it was not able to complete the Uninstall, so I used the Cleaner Tool. Uninstall completed, rebooted, Installed Acrobat with Cloud App - and the dialog Windows are at the EXACTLY same unreachable place there were before!

What is the next step?

[AnandSri]

Hello @Deki Blue!

I hope you are doing well, and we are sorry for the trouble and the delayed response.

Please reboot the machine once, check for all the mandatory and optional Windows updates, install them, restart the machine, and then use the Acrobat Cleaner tool to remove the installed Acrobat app. Restart the machine again, and install Acrobat from the direct download link. 

For testing purposes, please create a test user profile with full admin rights, install Acrobat, and check the functionality. 

If the issue continues, please provide the following information: the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,

Anand Sri.