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Participant
May 2, 2025
Question

Acrobat opens main window off screen and all the dialogs as well

  • May 2, 2025
  • 1 reply
  • 901 views

Hi,

I changed my screens configuration and now Acrobat opens on invisible screen. I have to do ALT+Space, M and then move it with arrows.

And every time I open it is the same.

What makes it worse is that ALL the dialog boxes (for Save As..., for Open) do the same and it's really annoying.

I tried changing the Main screen to other monitor, tried to use "Last view settings" from preferences, tried
closing it Maximized, tried in preferences to set "use biggest monitor" - nothing helps!

So, how do I have Acrobat open VISIBLE again, and have it restore normal position for all the dialog boxes???

1 reply

try67
Community Expert
Community Expert
May 2, 2025

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

Deki BlueAuthor
Participant
May 6, 2025

The Acrobat version is 2025.001.20474 and the OS version is Windows 11 24H2 (OS Build 26100.3775)

Meenakshi_Negi
Legend
May 6, 2025

Hi Deki Blue ,

 

Thank you for reaching out.

 

Please try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/4jIeAJl).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4jJJ0uE.

 

If the issue still occurs, please share the screenshot of how it appears on your end. We might need logs for further investigation.

 

Let us know how it goes.

 

Thanks,

Meenakshi