Acrobat opens main window off screen and all the dialogs as well

[Deki Blue]

Hi,

I changed my screens configuration and now Acrobat opens on invisible screen. I have to do ALT+Space, M and then move it with arrows.

And every time I open it is the same.

What makes it worse is that ALL the dialog boxes (for Save As..., for Open) do the same and it's really annoying.

I tried changing the Main screen to other monitor, tried to use "Last view settings" from preferences, tried
closing it Maximized, tried in preferences to set "use biggest monitor" - nothing helps!

So, how do I have Acrobat open VISIBLE again, and have it restore normal position for all the dialog boxes???

[try67]

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

[Deki Blue]

The Acrobat version is 2025.001.20474 and the OS version is Windows 11 24H2 (OS Build 26100.3775)

[Meenakshi Negi]

Hi Deki Blue ,

Thank you for reaching out.

Please try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/4jIeAJl).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4jJJ0uE.

If the issue still occurs, please share the screenshot of how it appears on your end. We might need logs for further investigation.

Let us know how it goes.

Thanks,

Meenakshi

[Deki Blue]

I have subscription to Creative Cloud All Apps, so I guess I have to Unistall/Install Acrobat through the App.

I'll let you know how it went.

[Deki Blue]

Well, that was dissapointing... I tried to uninstall it with Cloud App - it gave the error there,

it was not able to complete the Uninstall, so I used the Cleaner Tool. Uninstall completed, rebooted, Installed Acrobat with Cloud App - and the dialog Windows are at the EXACTLY same unreachable place there were before!

What is the next step?