Acrobat PDFMaker Office COM error

[lwfjax]

Have a user who gets error message each time they launch MS Word:

“Custom UI Runtime Error in Acrobat PDFMaker Office COM Addin. (X) An error occurred while calling the callback: “GetImage.”

This is a Windows 11 (22H2) device with Acrobat DC 23.008.20555 and Microsoft 365 Apps for enterprise - en-us 16.0.17126.20190 installed.  We have tried repair of both Acrobat and Office.  When that didn't work, uninstalled Acrobat and ran AdobeAcroCleaner_DC2021, then reinstalled. Still no joy.  Any solutions short of creating a new profile for the user or rebuilding on a new image?

[S. S]

@BatAcro, I completely understand your point.

Certain progressive fixes were made around the Adobe PDFMaker. This was to check whether you experienced the issue with the latest build.

I have forwarded the info to the dev team, and this will be taken up. Getting logs around the same would help me get this expedited further. 

I will be keeping you updated on the progress as I have them.

-Souvik

[chri5toph]

Unfortunately, logs from our user's desktop who experienced the errors today will most likely not be available to share. We run a full VM environment, and this is one of our power users whose virtual desktop I should not disturb during working hours. If I get a chance to grab the log files prior to the VM recycling all its temp data overnight, I will certainly post back here in that case. Otherwise I will look forward to following the case as a bystander and any updates that come up soon. Thanks!

[S. S]

That is completely understandable, @chri5toph!

I will be on standby in case you are able to collect the logs.

-Souvik

[StephenC1873]

Hi 

Just installed Acrobat.   get this error pop up on every MS office app launch.  Any progress on getting this resolved?  I notice it's been an open bug since March this year?  Done the workaround (add-on check box in options).  Updated / repaired / reinstalled. 

Still there. 

Thanks,

Stephen.

[S. S]

@StephenC1873 Sorry for the trouble.

You might want to try this:

Go to  Computer\HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AVAlert\cCheckbox

Create a DWord iAlwaysEnablePDFMAddin and change the value to 1.

Note: While you do this, make sure that the Acrobat and Office Apps are closed.

Let me know if this works.

-Souvik

[StephenC1873]

Hi

Thanks

No unifortuntely that didn't work

Still get the error window

However it did wipe my recent file logs from the home page of each of the MS Office apps?


[PI removed by mod]

[S. S]

Thanks, @StephenC1873, the fix is aligned for the upcoming release.

We request your kind understanding and patience while the team gets it fixed.

-Souvik

[StephenC1873]

Hi

No problem

Thanks for the update 😊


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Stephen Carris
[PI removed by mod]

[S. S]

@StephenC1873,

I'll update the thread once the fix is live.

-Souvik