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Have a user who gets error message each time they launch MS Word:
“Custom UI Runtime Error in Acrobat PDFMaker Office COM Addin. (X) An error occurred while calling the callback: “GetImage.”
This is a Windows 11 (22H2) device with Acrobat DC 23.008.20555 and Microsoft 365 Apps for enterprise - en-us 16.0.17126.20190 installed. We have tried repair of both Acrobat and Office. When that didn't work, uninstalled Acrobat and ran AdobeAcroCleaner_DC2021, then reinstalled. Still no joy. Any solutions short of creating a new profile for the user or rebuilding on a new image?
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@BatAcro, I completely understand your point.
Certain progressive fixes were made around the Adobe PDFMaker. This was to check whether you experienced the issue with the latest build.
I have forwarded the info to the dev team, and this will be taken up. Getting logs around the same would help me get this expedited further.
I will be keeping you updated on the progress as I have them.
-Souvik
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Unfortunately, logs from our user's desktop who experienced the errors today will most likely not be available to share. We run a full VM environment, and this is one of our power users whose virtual desktop I should not disturb during working hours. If I get a chance to grab the log files prior to the VM recycling all its temp data overnight, I will certainly post back here in that case. Otherwise I will look forward to following the case as a bystander and any updates that come up soon. Thanks!
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That is completely understandable, @chri5toph!
I will be on standby in case you are able to collect the logs.
-Souvik
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Hi
Just installed Acrobat. get this error pop up on every MS office app launch. Any progress on getting this resolved? I notice it's been an open bug since March this year? Done the workaround (add-on check box in options). Updated / repaired / reinstalled.
Still there.
Thanks,
Stephen.
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@StephenC1873 Sorry for the trouble.
You might want to try this:
Go to Computer\HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AVAlert\cCheckbox
Create a DWord iAlwaysEnablePDFMAddin and change the value to 1.
Note: While you do this, make sure that the Acrobat and Office Apps are closed.
Let me know if this works.
-Souvik
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Hi
Thanks
No unifortuntely that didn't work
Still get the error window
However it did wipe my recent file logs from the home page of each of the MS Office apps?
[PI removed by mod]
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Thanks, @StephenC1873, the fix is aligned for the upcoming release.
We request your kind understanding and patience while the team gets it fixed.
-Souvik
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Hi
No problem
Thanks for the update 😊
[cid:image004.png@01DB2E98.33631600]
Stephen Carris
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