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Acrobat preview makes Windows Explorer Crash - NOT fixed

Participant ,
Oct 19, 2022 Oct 19, 2022

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Good evening,

The explorer preview of a PDF with Adobe Acrobat makes windows explorer freeze.

There is a pop-up: Capture d’écran (177).jpg

I am using a french version on a french OS, translated it would mean "an internal error happened". 

 

So, to sum up as an answer to what I saw in different forums:

  1. This has nothing to see with the file's weight / length / etc.
  2. This is NOT related to any plugin neither in Acrobat nor Explorer.*
  3. "Repairing" the software won't help. 
  4. Uninstalling the software won't help.
  5. uninstalling the software with Revo, making a deep clean, running a cleaner and reinstalling won't help.
  6.  Disabling the "preview protection" in the settings of Acrobat won't help.

 

Please.

Help me, I'm so bored of having this preview problem because as a photographer I keep the preview on all the time and a single click on a PDF file makes it easier to restart the PC than to wait... Apart from that, the software runs perctecly. 

So does explorer.

 

Martin

TOPICS
Crash or freeze , General troubleshooting , Standards and accessibility

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Participant ,
Oct 25, 2022 Oct 25, 2022

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No one know how to cure that ?

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Adobe Employee ,
Oct 25, 2022 Oct 25, 2022

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Hi @MartinDedron 

 

Hope you are doing well and am sorry for the trouble.

 

This issue is reported to our engineering team and they are working on it.

 

The fix will be available in a future update.

 

Thanks for your time and patience

 

Regards

Amal

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Participant ,
Oct 26, 2022 Oct 26, 2022

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Good morning Amal,

 

Thank you for this information.

Have a nice day,

Martin.

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Participant ,
Dec 12, 2022 Dec 12, 2022

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Months afterwards, the issue is still unchanged.

Why isn't this being taken care of?

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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Hi @MartinDedron 

 

The issue is still being reviewed and worked upon by our development team; we do not have a fixed timeline for this.

 

The fix will be available in the future updates.

 

Thanks for your time and patience on this.

 

Regards

Amal

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Participant ,
Dec 13, 2022 Dec 13, 2022

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Thank you for keeping me updated.

I also noticed it did not occur within my old PC environment (a 2016 Asus).

Just on the new 2021 laptop I currently have, whith does not contain any explorer add-ons.

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Community Expert ,
Dec 13, 2022 Dec 13, 2022

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++ Editted reply

 

You don't need to keep "Enable PDF thumbnail previews in Windows Explorer" on all the time.

 

You can disable that Preference.

 

You may, however, need to disable  in Preferences => Security (Enhanced) ==> "Enable Protected Mode at Startup (Preview)

 

AND 

 

 In File Explorer  keep the Preview Pane enabled

 

 

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Participant ,
Dec 14, 2022 Dec 14, 2022

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This I already tried. 

With Acrobat, disabling this setting does not change anything.

 

With the preview, it's not a functional solution. I use the preview all the time, I'm a photographer/graphic designer and for obvious efficiency reasons there is almost no case I won't be using it. So having to forecast when I'll be unlucky enough to missclick on a pdf file, using this insight to disable the most normal function, then open that file, then enable again the preview, then realise that I have to open another pdf, repeat the operation [...].

Just doesn't work.

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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So I am thinking, just for troubleshooting purposes, that if you are on Windows 10 you should check if Internet Explorer 11 is still integrated.

 

You can try disabling it completely and let Microsoft Edge be default shell.... just guessing in the blind here.

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