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Acrobat Print function shows a PS printer that no longer exists. How do I delete it? It is not in the windows settings any longer.

New Here ,
Aug 25, 2017 Aug 25, 2017

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I've got a PS printer that no longer exists to Windows. Yet it still shows up in the printers available for print in the Acrobat DC print function. How do I delete it from Acrobat?

I've tried rebooting the system and repairing Acrobat but it is still there. If we accidentally select that printer and attempt to print, it just gives me print error messages.

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Print and prepress

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correct answers 1 Correct answer

New Here , Feb 10, 2022 Feb 10, 2022

Since Adobe can't be bothered to resolve this, here's how you remove the deleted printers (you'll need admin privileges):

 

1. Open registry editor, by pushing Windows Key and 'r', and then entering "regedit" into the field.

2. Navigate to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers

3. Right click on the deleted printers, and click delete to banish it for good.

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Adobe Employee ,
Aug 25, 2017 Aug 25, 2017

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Hi Donaldf,

We apologize for the inconvenience caused.

As per the description above, you are not able to remove the Adobe printer on a windows machine, Is that correct?

Please try the troubleshooting steps to remove the Adobe Printer from the following: Remove Adobe Create PDF Desktop Printer

if you want to reinstall the Adobe PDF printer, you can follow the steps from the following link: Manually installing PDF Printer

Keep us posted with the results.

Regards,

Anand Sri.

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New Here ,
Aug 25, 2017 Aug 25, 2017

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The link:

https://forums.adobe.com/docs/DOC-4642

fails with a not found condition.

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New Here ,
Aug 25, 2017 Aug 25, 2017

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I found the doc, but it has NOTHING to do with my real  Post Script printer that was reinstalled  for PS driver and renamed. The old port still shows up in printer selection list of ADOBE ACROBAT.

Port does not show up in printer devices in windows settings.

This problem has nothing to do with the PDF printer...

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Adobe Employee ,
Aug 25, 2017 Aug 25, 2017

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Hi Donaldf,

Please check, if you can see the Printer Listed under "Printer and Device" if you see the PS printer, then right click on it, and choose to Remove the Device.

If you are unable to see the Printer under "Printer and Device", then Go to the RUN command, and type printmanagement.msc and click Ok.

A Print Management console will open, remove the PS printer.

Keep us posted with the results.

Regards,

Anand Sri.

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New Here ,
Aug 25, 2017 Aug 25, 2017

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I cannot find printmanagement.msc on the laptop in question.

Get Outlook for iOS<https://aka.ms/o0ukef>

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Adobe Employee ,
Aug 25, 2017 Aug 25, 2017

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Hi Donaldf,

printmanagement.msc command is for Windows OS, please press Windows + R to launch the Run window, then type printmanagement.msc command and click Ok.

Check for the PS printer, and remove it.

Regards,

Anand Sri.

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New Here ,
Aug 26, 2017 Aug 26, 2017

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Alas, the laptop is a Windows 10 home version without printmanagement.msc. I guess I am out of luck cleaning up the printer selections list in Adobe Acrobat?

No other way to do it?

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Adobe Employee ,
Aug 28, 2017 Aug 28, 2017

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Hi Donaldf,

it seems that it's an Operating system limitation as the Print management is not available in Windows 10 Home edition.

Sadly, there isn't much that can be done to fix this issue.

Regards,

Anand Sri.

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New Here ,
Feb 10, 2022 Feb 10, 2022

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Since Adobe can't be bothered to resolve this, here's how you remove the deleted printers (you'll need admin privileges):

 

1. Open registry editor, by pushing Windows Key and 'r', and then entering "regedit" into the field.

2. Navigate to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers

3. Right click on the deleted printers, and click delete to banish it for good.

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Community Beginner ,
Jan 19, 2023 Jan 19, 2023

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Thank you Jill2309863891f0

Worked beautifully!!

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New Here ,
May 30, 2024 May 30, 2024

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Same issue.  Printer no longer existed I had but it was account related. 

 

One account read the default printer fine, but the other did not.

 

I logged into the latter account, went under printers.  Clicked it then Manage.  Set to default.

 

Closed Acrobat,  rebooted the system.  Not only did it default,  the phantom printer disappeared.

 

It was like the application just didn't want to let go a pri ter which no longer existed or Windows reported a false positive for that account

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