Acrobat Printing Issue

New Here ,
May 19, 2022 May 19, 2022

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Hello, I just upgraded from adobe acrobat 2007 to 2020. When I try to convert to a pdf by printing, it doesn't prompt me to save as. Instead it acts like it's printing, but then nothing happens afterwards. I removed the printer and "re-installed' it with no luck.

It's fine for Word and Excel because I can use the "Save as Adobe PDF", but with other programs it's an issue.

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General troubleshooting , How to , Print and prepress

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Adobe Employee ,
May 20, 2022 May 20, 2022

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Hi @Ricky24512576dve9 

 

Try a few troubleshooting steps, and let us know what happens.

1. Try to print the file as an image. You can find it under properties in the print dialogue box.

2. Is it happening with a file or with all files?

3. Make sure that the app is up to date. And confirm what version it is.

4. Confirm the OS name and version.

 

Thanks,

Harsh

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New Here ,
May 20, 2022 May 20, 2022

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Thank you for your reply. Turns out I had to restart my pc......I'll go hide in my hole now.

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Hi @Ricky24512576dve9 

 

Happy to help and thanks for confirming that the issue is now resolved. 

 

Regards,

Harsh

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