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Acrobat printing posters

New Here ,
Aug 14, 2021 Aug 14, 2021

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I am running Acrobat Pro 2017 on a MacOS Big Sur 11.5.1

I have a pdf file that is 240 x 110 cms, 16 Mb, and I am trying to print it out via Print > Poster > Tile Scale 100%. 

When I select page size as A3 is is showing the correct number of pages: Scale 100% Pages 24.

However as soon as I hit the Print button, nothing and Acrobat becomes non-responsive.

Am I missing something please?

 

Thanks

 

TOPICS
Crash or freeze, Print and prepress

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Adobe Employee ,
Aug 16, 2021 Aug 16, 2021

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Hi Alex

 

Hope you are doing well and sorry for the trouble. As described the application is freezing when you try to print the PDF

 

Is this a behavior with a particular PDF file or with all the PDFs you try to print? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please try to download it to your computer locally and try to print and check.

 

Also make sure you have the latest version of Adobe Acrobat 2017 installed. Go to Help > Check for updates an reboot the computer. You may download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Please try to reset the Acrobat preferences as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that makes any difference.

 

You may also try to create a new test user profile or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

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