Acrobat printing problems from Acrobat Reader DC/XI

[NealONeal]

Hello guys,

I have a problem and I don't know what to do, so I was hoping you could help me.

When I print something from Acrobat Reader DC or XI, the printing goes wrong and some text is hidden behind a horrible line. (as shown in the image below) S

I tried uninstalling and installing the apps again, nothing changed. (I blurred some text for some privacy issues)

I tried to print from Microsoft Edge, as I'm on Windows 10, and the problem doesn't occur. So I guess it's not a driver problem.

Does anyone ever had the same problem, or do you have an idea of what I could do to try to fix that ?

Currently, I'm using Acrobat Reader DC to turn some of my PDFs and print them with Microsoft Edge, but that's really not practical.

Thanks in advance,

Neal

[sb116]

Hi NealONeal,

This issue has now been fixed in the latest release of the application.

Please refer to the link below for the same:

Release notes | Adobe Acrobat DC, Acrobat Reader DC | Update, November 03, 2016

Let me know if you need more help.

Thanks,

Supriya

[Guest]

Supriya,

I have an issue with the update that was released on Nov 3, 2016. Prior to the update I had no printing issues at all. After the update I can no longer print from Adobe Acrobat DC Pro. If I reboot, I am able to print but eventually it will stop printing. No indication in Windows System logs regarding any errors. When I try to print a PDF it brings up the Adobe Print dialog, After clicking print the dialog goes away and nothing is spooled or rendered for printing. I have several computers that had the update applied and same result on all of them. They are running Windows 7 x64 with latest updates and latest version of Adobe Acrobat DC Pro with November 3rd update. Are there any logs that you can point me to for Acrobat DC to assist in troubleshooting this issue? As a workaround I have installed Adobe Acrobat DC Reader to print PDFs.

[sb116]

Hi Raulm_rrgp,

If you previously have not restarted your machine after the update, I would suggest you to try that and then check for the issue.

Also, you may try the cleaner tool for re installation of the application mentioned in the link below:

Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

After this, restart your machine and check if you still get the same issue.

Regards,

Supriya

[Guest]

Tried this method with Acrobat Cleaner tool. Re-installed Adobe Acrobat DC Pro but still having same issue… Can still print with Adobe Reader… Please advise next course of action.

Thanks,

Raul Martinez

Network Engineer III

RRGP Services, Inc.

1017 N. Main Ave., Suite 101| San Antonio, Texas 78212

O: 210.930.7622

FX: 210.828.5042

raulm@rrgp.com<mailto:raulm@rrgp.com>

http://www.rrgp.com<http://www.rrgp.com/>

CONFIDENTIALITY NOTICE: This e-mail is confidential and may well be legally privileged. The information contained in this transmission is considered by the sender to be confidential. If you received it in error, you are on notice of its status. This material is intended only for the use of the recipient named above. If the reader or other recipient of this material is not the intended recipient named above, please notify me and delete this transmission. Please do not copy it or use it for any purposes, or disclose its contents to any other person. To do so could violate state and federal privacy laws.

[sb116]

Hi Raulm_rrgp,

Request you to share some sample  file with this issue.

Also, please share the OS build and the application version you are using along with the printer details.

Thanks,
Supriya

[Guest]

Adobe Acrobat DC Pro version 15.020.20042

Windows 7 Professional 64bit 6.1.7601 Service Pack 1

Printers vary from HP, Canon, Lanier, etc.

**No other applications are affected when printing only Adobe Acrobat DC Pro**

Thanks,

Raul Martinez

Network Engineer III

[personal info removed by Mod]

CONFIDENTIALITY NOTICE: This e-mail is confidential and may well be legally privileged. The information contained in this transmission is considered by the sender to be confidential. If you received it in error, you are on notice of its status. This material is intended only for the use of the recipient named above. If the reader or other recipient of this material is not the intended recipient named above, please notify me and delete this transmission. Please do not copy it or use it for any purposes, or disclose its contents to any other person. To do so could violate state and federal privacy laws.

[Guest]

Supriya,

Any more info regarding this issue? Haven't had an update since November...

Thanks,

Raul

[NealONeal]

Hello sb116,

I tried to fix the problem last monday, the 7th. So I guess I downloaded the new version and it was not working after that.

Perhaps the french version was not updated yet and the one I downloaded was not the most recent one ?

Thanks and sorry for the late feedback,

Neal

[NealONeal]

Hi,

I tried updating Acrobat Reader again, but I still have this problem.

Does anyone have any ideas for me, or perhaps should I send some more information ?