Acrobat Pro 2015

New Here ,
May 06, 2022 May 06, 2022

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Hi

I have been using this product for years without any issues.  All of a sudden it now says that license has expired.  I re-entered the serial number but no luck.  What is going on?  How can I fix it?

Is there a way to talk to a real person who can walk me through this?

Thank you

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General troubleshooting

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New Here ,
May 07, 2022 May 07, 2022

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someone sent me a private message saying to reply to AdobeHelpLine24x7@outlook.com.  I am a bit suspicious because it is an outlook.com email address and not an adobe.com one.  Is this a legit email address for Adobe?

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Adobe Community Professional ,
May 08, 2022 May 08, 2022

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No. Do you really think a company as large as Adobe would be using Outlook email addresses?

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert

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Adobe Community Professional ,
May 08, 2022 May 08, 2022

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This is a scammer, Just delete such mails and don't ever think of answering to them!

[comment edited by moderator - please be respectful]

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Adobe Community Professional ,
May 08, 2022 May 08, 2022

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Absolutely no need to call someone names. You are a community professional. 

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert

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New Here ,
May 08, 2022 May 08, 2022

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clearly that is a scam email.  i get it.

is someone able to actually help me with my issue?

thank you

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