Acrobat pro 2017 Scanner Not Found

[terasinc]

I saw this on here earlier and supposedly it was solved but not really because the answer posted was for Acrobat DC. 

I DO NOT need Acrobat DC online support. I have Acrobat Pro 2017. It's a stand alone product that is not an online subcription. I have Windows 7 pro and the Canon printer Image Class MF7473 is working correctly because I can use that to scan. Why not just use this to scan instead of Acrobat? Because I bought four of these and I expect a product to work when I purchase it. It also use to work find in Acrobat XI and was so easy to scan documents directly from the Acrobat software. 

I cannot find a scanner when attempting to scan from the Acrobat Pro 2017 prepare a document tool. It shows "Scanner not found.". There is NO list of scanners in the drop down. Nothing shows up. 

Please answer for Acrobat Pro 2017. I dont' need any acrobat DC standard replies. All scanner drivers are up to date for this Cannon all in one printer scanner. 

[Amal.]

Hi Terasinc,

We are sorry for the trouble. As described, you are getting the error: 'Scanner not found' when trying to scan a file.

Please try the troubleshooting steps provided in the help article (https://helpx.adobe.com/in/acrobat/kb/troubleshoot-scanner-issues-acrobat.html) and see if that helps. 

Let us know how it goes.

Regards

Amal