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Acrobat Pro 2020 : Impossible to import an image

New Here ,
Sep 13, 2022 Sep 13, 2022

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Hello,

I have just downloaded and installed Acrobat Pro 2020 (version 2020.005.30381) on Windows 10. It works fine except that importing an image (yet a very basic function) systematically leads to "Unknown error / The selected image could not be converted and placed in the document", whatever the format of the image (jpg, gif, etc.). I re-installed it, but nothing changes. How can I fix that ?

Thank you.

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Edit and convert PDFs , General troubleshooting

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