Acrobat Pro 2020 scanning only one page

Report · Jan 20, 2025

Hi,

I have a fresh installation with Adobe Acrobat Pro 2020 and Windows 11. My Scanner is a Brother MFC J4420DW. Adobe Acrobat shows the first page only while the scanner is still scanning all pages.

I'm using as well an older Windows 10 System with Adobe Acrobat 9 - using the same (!) scanner via LAN. The old Acrobat 9 works without any problems showing all pages.

What is the problem with Acrobat Pro 2020? Any help would really be appreciated as the old system is going to be decommissioned.

Thanks in advance

Mark

Report · Jan 20, 2025

Hi there,

Hope you are doing well, and thank you for reaching out.

Could you please share the version of Acrobat 2020 you are using? To check the version, go to Help > About Acrobat and make sure that it is updated to the latest version 20.05.30748. Go to Help > Check for Updates to update the software and restart your computer to see if that works.

Please also check if your printer or scanner drivers and firmware need any updates or are missing. If so, try updating them to the latest version.
You can also try removing the printer/scanner driver from your system, restarting your computer, and reinstalling the latest driver from the manufacturer's website to see if that helps.

Let us know how it goes.