Acrobat Pro 2023 Extremely Slow Redraw and Page navigation

[GG_Dynamix]

Hi Adobe,

I don't know what happened with Acrobat Pro 2023, but its a nightmare of slow redraw and unusable page scrolling. If I open anything mildly hi-res (300pdi and up) at a larger format A2, A1 etc. its almost impossible to zoom in to a large detail or move about the page. This did not happen on the previous version that I was using Acrobat Pro 2020. What has happened? I need this program to be able to check large format jobs for print, currently it's unusable. I have to force quite after I do one zoom or it will beach ball for an eternity trying to redraw the image.

I'm on a Macbook Pro M1 Max, 64GB Ram, 1TB HD with plenty of space. Ventura 13.6. 

Adobe Creative Cloud gives me no way to revert back to an older usable version. Please advise how I can select an older versionto  install, as I cannot do my job with this program as it is. Please Help!

Many thanks,

GG.

[Dennis240915341igm · Accepted solution]

The following helped with acrobat slowness on my Mac Studio M1 Max
go to Adobe Acrobat > Preferences > Page Display > Rendering > Uncheck 'Use page cache' > Click OK and reboot the computer once.

[Amal.]

Hi there

We are sorry to hear that.

Could you please collect the sample of the process described above so we can narrow down the process to fix the issue?

~Amal

[Mike_H_Brooklyn]

There really is no 'process'. Open a PDF and try zooming in on something. If the issue does not present itself, try again. I assure you that you will encounter the problem before long. That's it. And thanks for replying, hopefully this will be resolved quickly.

[metaturnal]

April 2024, Adobe Acrobat is still unuseable.
The PDF I am viewing is mere 25MB large and every time I scroll on the same page mind you, the page becomes white while loading.
I don't understand why viewing a simple PDF seems to be too much too handle for this program.

I work with programs that open files sometimes more than 1 GB large and allowing me to view them without lag, so how is a PDF too much?

[Amal.]

Hi @metaturnal

Our engineering team has collected the samples at our end and it was showing that the rendering thread was on waiting state and to fix that we need some infra level change. Can you please collect the samples while this issue is happening to see if the issue occurrs because of the same reason or not?

Steps to collect Sample of a process:

1. Open Terminal
2. Run Command: sample <pid of Acrobat> >> ~/sample.txt 
3.  It will generate sample.txt in root folder - share that file via any cloud storage of your choice.

<pid of Acrobat> is a placeholder for the process id of Acrobat.

You can run this command instead if you ares using Acrobat & find difficulties in finding PID of Acrobat:

sample AdobeAcrobat >> ~/Sample.txt

Root folder is /Users/<username> folder.

Please share the requested, at earliest so we can isolate the issue for the fix.

~Amal

[61parker]

I've had it with Acrobat! Each version get's worse than the last!

On my home machine recently I could swear Acrobat updated on it's own without an approval from me. I am now at Build: 24.2.20687.0 which is completely laughable in terms of zooming and screen redraw. At some zoom levels it seems to be ok but then the very next step up, the screen just flashes the same screen with missing blocks of the image over an over and over without EVER resolving (see attached) WHY? Keyboard shorcuts and menus are slow or unresponsive. The program crashes ALL the time. My company controls the upgrades on my work machine and version 2023 is only slightly better but still a very, very bad peice of software. 

I see SO many frustrated posts here and the same lame, inefective BS responses from Adobe! It's Bull____!  WE PAY ALLOT OF MONEY TO ADOBE AND GET ABSOLUTELY CRAP SOFTWARE IN RETURN. THE PROBLEM IS THAT ADOBE HAS A MONOPOLY AND DOESN'T HAVE TO CARE.

[Dylan - Con-form]

It's July 2024 and this is still an issue. Program is getting hung up opening 107kb pdf! Whats going on with these updates? 

[defaultd6pilhb7g74z]

Your kidding me right?

Just open the App and coollect your own. 

You wont have any trouble finding the issues in the many therads posted!

What bogus feedback!

Fix the dam issues!!!

[DeviousDan]

Our engineering team has collected the samples at our end and it was showing that the rendering thread was on waiting state and to fix that we need some infra level change.

If previous versions of Acrobat can be added to Creative Cloud we would all have a work around for the time being. Why hasn't this very simple solution been added while Acrobat is unusable???? No infrastructure changes necessary.

[pmorin522]

Just adding my voice here, to let Adobe's team know whis issue is a huge issue for dozens of people in our organization. These issues are costing us several hours every week.
It's hard to believe Acrobat is becoming worse with every update, while it was working a lot better in the past years. We have very powerful machines, it shouldn't be so hard to review pdf without lagging/display issue. 

[defaultjvx08z9hi57e]

I have tried all the fixes mentioned in this thread. It's September 2024 and this is still a problem.

[DC Tyler28282118mwer]

wow, a full year. time flies huh? adobe doesn't care one single bit about the functionality of their software. I see they're adding AI to acrobat I'm sure that will only exacerbate every existing issue and add about 500 more bugs and kill the performance further. Hi adobe employees!! If any of you see this please know that your presence here is totally useless and has not been helpful in the slightest, at any point on this journey!! I 'm sure your fingers got tired copy and pasting the response asking for users to collect and send data for review

[abuse removed by moderator]

[marekk85111044]

Absolutely agree! Babylonian tower of AI begins to fall.