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I would like to buy an Acrobat Pro 2024 license through this website:
https://www.adobe.com/products/catalog.html#category=pdf
Unfortunately Adobe doesn't allow me to buy an Acrobat Pro 2024 license. When clicking on 'Buy now' the Adobe says:
'This product isn't available through your business profile. Contact your admin for accesss.'
However I am the admin. How can I buy this license?
Thanks for any help in advance.
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@MAX465316126c9t chances are you are logged into a 'business profile' — 'This product isn't available through your business profile. Contact your admin for accesss.' — meaning there is a conflict between the type of license you are trying to buy and the type of Adobe account/profile you are currently logged into. When you are logged into your Adobe ID, the system recognizes you as being part of a Business, Teams, or Enterprise profile (even if you are the only person on the account/or the admin). Business Profiles are typically designed to manage licenses under a multi-user or volume plan. Therefore, the system is likely interpreting your attempt to click "Buy Now" as trying to purchase a single Individual/Personal retail license, which it flags as incompatible with your existing Business Profile structure.
Clear your browser's history, cookies and cache. Go back to the Adobe page, and confirmed that you completely sign out of your Adobe ID. Once done, open a new Incognito/Private window. In that clean/signed-out browser window, go back to the product page and click "Buy now" again. When prompted during the checkout process, you can sign in with your Adobe ID. The system should now treat the transaction as a new individual purchase, separate from your current Business Profile licensing structure.
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Yes, I am using a business profile. I still want to buy an Acrobat Pro 2024 license because it's cheaper. I don't want to pay a monthly fee for Acrobat DC. How can I buy such a license with a Business ID?
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